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Carnival Sensation Cruise Review to Cuba

Cruises: 7+ cruises
Review: 1
Helpful Votes: 24

Overall rating:

4 out of 5
Verified Review
Carnival Sensation

5 Night Bahamas & Cuba (Miami Roundtrip)

Sail date: April 22, 2019

Ship: Carnival Sensation

Cabin type: Oceanview

Cabin number: U157

Traveled as: Singles/Friends

Reviewed: 5 years ago

Review summary

Overall, it was a good time! I relaxed, enjoyed my mom and the others we were traveling with and will probably cruise with Carnival again.

Embarkation

2 out of 5
This was an hours long experience. There was a long line and wait outside the building and two separate wait inside the building. The embarkation process was so long that we didn't leave on time. We left about 2 hours late.

Ship experiences

Food and Dining

4 out of 5
The food was good. All dinners were consumed in the dining room. A few dishes were excellent.

Onboard Activities

4 out of 5
Lots of relaxing on this trip, so I didn't really explore alot... but the fitness center was great!!

Entertainment

4 out of 5
The shows were good. However, the sound system was, to my ears, distorted. This kept some really awesome singers from shining.

Service and Staff

3 out of 5
The room steward was AWESOME!! The waiters seemed to be hit or miss. We were not seated in the same section nightly, so we had a variety. Some were very attentive and friendly. Others seemed very harried and almost put out at simple requests. My worst experience was with a young lady named Adrienne (sp?) while awaiting the excursion departure in Cuba. We were to meet in the dining room on 8 and my mother had not made it and I had already looked for her in the cabin, in other holding areas and in the dining area on 10. When I asked how I could maybe get in touch with her, Adrienne responded, "Unfortunately we do not have a GPS for your mom." I told her that I wasn't asking for a GPS, I was looking for suggestions so that I could locate my mother to make sure she made it on time. The young lady beside her, unfortunately I do not recall her name, immediately jumped in and gave a few helpful suggestions. With the help of Guest Services and the second young lady everything worked out. But Adrienne, nope! - Sarcasm when someone is stressed, and you don't know them, isn't appropriate, or in her case professional.

Ship Quality

3 out of 5
Older ship that needs a lot of work. Windows really need to be cleaned. Evident rust/salt water damage to the outside of the ship. Inside it's pretty well maintained, but it need work.

Cabin / Stateroom

4 out of 5
Our steward did a great job. The size, comfort, bed and bathroom were are all good.

Ports of call

Princess Cays (Cruise Line Private Island)

5 out of 5
LOVE Princess Cays!!! It was a wonderful, sunny, breezy beach day! Not overly crowded and the staff were great.

HAVANA, CUBA

5 out of 5
This was a great experience. The excursion was really good. We didn't get to see everything due to weather and a scheduling problem, but our tour guide made it informative and enjoyable.

Disembarkation

5 out of 5
DEON, the cruise director, and all the staff made disembarkation a breeze. I hope they work on the embarkation.
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