Got my cherry popped but it wasn't worth it (as a first time cruiser)
Carnival Sensation Cruise Review to Caribbean - Western
5 Night Western Caribbean (Miami Roundtrip)
Sail date: April 29, 2017
Ship: Carnival Sensation
Traveled as: Large Group
Reviewed: 7 years ago
Review summary
I was A first time passenger on this waste of money cruise, didn't matter how old the boat was or how large the group was, when running a business, legit problems should be solved! That no fault contract that waives basically all ethical rights should be against the law! I talked with people that been cruising on this particular vessel for over 12 years and they said this was the worst it has ever been! That says a lot, more than the people defending this company or that have been working for carnival over 5 years and newbies 6-8 months. It's unfair that passengers don't have no options if a medical situation happen or out of a 5 day total, 2 on land, 3 at sea, all days but 1 was at sea! Internet package I paid for didn't work, when I showered water didn't go down the drain, the whole floor was flooded, sink overflowed while using plus a few more serious problems I don't care to mention. I was happy at the bar for most of the trip! Before the ship sailed, I asked if the problems would be handled before we sail if not, my family can leave the ship, management guaranteed the problem would be handled. Being sophistry and very deceitful, soon as the ship took sail they told me nothing could be done! I guess so, the ship is sailing. For some couples, this was their only vacation time together and it was wasted! All 112 hours on a boat, that could've been almost 3 weeks pay!
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Ports of call
27 Comments
lsumcizk 7 years ago
MackGordon 7 years ago
Teamstrong 7 years ago
quinnmum 7 years ago
Whybother 7 years ago
Some of y'all can't read!! Lol it's ok, some of y'all are agents for this cruise line, it's ok lol Do u people really think I spent 3k plus for 6-7 hours on Cayman island? On top of the problems I had aboard the ship? Let's be real! Most of y'all complain when Starbucks mess y'all 5 dollar drink up. I'm suppose to shut up and take this? The lawn chair wasn't a sofa bed big guy, I uploaded a picture, nothing like the beds they show online while booking. Y'all option don't matter, this was just a warning to future passengers! Room service was great, bartenders great, at dinner great, tipped in cash even tho I had already paid gratuity! But when it's something not right, I have the right to say something, y'all standards clearly not my standards! If Internet a hit or miss and I paid for it, if it don't work, I want a full refund, thats only right, things do happen, I get it, but I don't get no type of reimbursement! I know people in places, this will not be the end of this story!
eddiemac1 7 years ago
mason2x 7 years ago
ToriB 7 years ago
Myself and 42 of my family and friends sailed on the âCarnival Sensation Shipâ from April 29th to May 4th and we had the worst cruise experience ever. We booked the cruise with the anticipation of meeting other family members in Ocho Rios, Jamaica because my aunt and uncle were going to renew their vows. My family spent a lot of money and time preparing for this trip. The cruise director did not even announce that we did a detour until the next morning so were in the dark and confused about the situation. We were hearing rumors that a passenger died then we heard that the passenger fell ill, so we didnât know what was going on with the whole situation which added to our frustration. The bottom line is that we booked this trip because it was stopping in Jamaica and we never got there.
In addition to the situation that is listed above we experienced more problems that I have tried to list below:
1. We had a few family members to experience really bad motion sickness because the rate of speed the ship was moving, which caused them to have to be in their cabin for a few days.
2. My family members that were in cabin E64 did not have adequate sleeping accommodations for this cruise, because their son is 6â2 feet tall and around 220 lbs and they even went to the customer service before our ship sailed to try and get switched to another cabin. The customer service rep stated that they would try to move them to another room, but they never did so my cousin wasnât able to sleep properly during this whole cruise. My cousin filed a complaint with Carnival and was given the following Reference Number: #### but the problem was not taken care of.
3. We were only able to stop at one port instead of two
4. Internet Packages or the carnival hub did not work most of the time, so we were not able to communicate properly as a family. So, the money we spent on those packages were wasted.
5. We were told that we would be able to sit together at dinner (we all signed up for âMy Time Diningâ), but it was frustrating and long waits to sit us for dinner because our parties were so long which we understood, but we would tell them at the dinner check-in process that we donât care how long we have to wait we just want to be able to sit together as a family. Even after the long waits we were always scattered a different tables.
6. A few cabins experienced minor plumbing issues meaning the sinks were clogged up and toilets were not flushing properly. Unfortunately, my cabin was one that had a clogged sink (U27 , E64, and two more cabins)
7. My luggage was lost and later returned to me after it was delivered to the wrong cabin. This caused me to have to spend almost 2 hours at guest services.
In addition to the financial loss that we experienced we also were disappointed that Carnival would try to compensate us with 20% off of a future cruise. Iâm not sure that Carnival realizes how much money, time, and planning went into this trip to offer us 20% off a future cruise is a slap in the face and unfair compensation. Most of us flew in a day early and booked hotel rooms, rental cars, and our family in Jamaica spent money trying to meet up with us. Our heart goes out to the family of the injured (or deceased) passenger, but Carnival needs to better compensate us for all of the wasted money and time that we can never get back as a family.
ToriB 7 years ago
I hope the public reading these posts realize that the same individuals minimize Carnival Cruisers valued concerns or complaints anytime an unfavorable post is put on here regarding Carnival. It is very hard to believe that you guys ( MSN16, tdukes1993, and Katievp) don't work for Carnival or have a vested interest when you spend all your days and nights trying to discredit cruisers concerns and complaints.
mason2x 7 years ago