Terrible Experience on Carnival Cruise
Carnival Paradise Cruise Review to Caribbean - Western
4 Night Western Caribbean (Tampa Roundtrip)
Sail date: June 06, 2024
Ship: Carnival Paradise
Cabin type: Oceanview
Cabin number: U45
Traveled as: Large Group
Reviewed: 11 days ago
Review summary
Although I understand its their policy, I did not see anything requiring me to hand carry my wine onto the ship. I primarily searched for prohibited items and saw that my party could easily bring 2 bottles. I also saved all of my emails from carnival and can find nothing there about this. I understand its in some agreement I signed when booking, so while the rest of their website is lacking in explanations I could have accepted this. However, I had planned to carry my wine on board as I don't trust leaving my bags with something this expensive in the hallway. However the porters were very effecient and took my bag while I spoke with the car valet and before I had the chance to remove them. But that's not the BAD part. I was lied to constantly by the service desk as to the fate of my wine. (LIED TO) I was orginally told that they would be returned the following evening. Intended for a depart celebration.. but I agreed. The next night I was told that the wine was back at port, but because the porters took it from me I would be given a complementary bottle later that evening. When I followed up to see where its at I was told it was to late to deliver and to expect it late the following morning. When we got back the next afternoon from our excursion I saw no wine, I called and was told they were not allowed to deliver this particular cheap brand to the room. I had to raise caine at the service desk to get it delivered. The following evening I asked the service desk where I could pick them up when we got off the boat and I was told "I've told you from the beginning that your wine was disposed of on shore before the ship departed." LIES LIES LIES.. constant LIES. Is this how you train your service desk? When I got off the ship I saw where devices like hair driers were being given back and I asked them if they might still have my wine. They said that items like that would have been put on the ship, that they have no control over those, and its up to the people on the ship what to do with them. What in the living heck is going on? Ship Security needed more attention. There were two large groups of young teens that were having an East Side West Side confrontation most of the trip. Several times I entered an elevator area to be confronted with these two groups threatening each other with severe violence including "You know you're going to die today. The water looks awfully nice and blue, you'll love it there." and several times my party was almost run over by them as they ran after each other like wild heards down the staircase. I wanted to report it, but felt with the service I was getting from the service desk.. why bother? They weren't going to do anything any way.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
STAY OFF IT