Youth Running around trouble

Ship tip

Carnival Cruise Line Guest Services Department 3655 NW 87th Avenue Miami, FL 33178 Subject: Complaint regarding poor experience onboard Carnival Cruise (December 30, 2023, to January 4, 2024) Dear Carnival Cruise Line, I hope this letter finds you well. I am writing to express my deep disappointment and frustration with the poor experience I had during my recent cruise onboard Carnival. From the moment I embarked on December 30, 2023, until my disembarkation on January 4, 2024, I encountered numerous issues that significantly impacted my vacation. First and foremost, I would like to address the issue of unruly youth running throughout the ship. Despite contacting your staff multiple times, I was consistently directed to the guest service on the 7th floor. Unfortunately, my concerns were not effectively addressed, and the problem persisted throughout my entire stay. This lack of action from your guest service team made it evident that my complaints were not taken seriously, and it greatly affected my overall enjoyment of the cruise. Moreover, I would like to bring to your attention a specific incident that occurred on December 31, 2023, on the 10th floor. I was almost run over by a group of running youths, and when I approached a security guard for assistance, I was once again directed to the guest service on the 7th floor. This repetitive pattern of being redirected without any resolution was incredibly frustrating and left me feeling unheard and neglected. I spent a significant portion of my vacation calling guest service and visiting the 7th floor, hoping for a resolution to the issues I encountered. However, my efforts were in vain, as no adequate action was taken to address the concerns I raised. This not only wasted my precious vacation time but also left me feeling disappointed and dissatisfied with the level of service provided by Carnival. I understand that maintaining order and ensuring a pleasant experience for all guests can be challenging, but it is the responsibility of the cruise line to address and resolve such issues in a timely and effective manner. Regrettably, this was not the case during my cruise, and I believe it is crucial for Carnival Cruise Line to take immediate action to rectify these shortcomings. In light of my experience, I kindly request the following: 1. A formal apology for the poor service and lack of action taken in response to my repeated complaints. 2. A thorough investigation into the incidents of unruly youth behavior and the implementation of measures to prevent such occurrences in the future. 3. Compensation for the significant inconvenience and disappointment caused during my cruise. This could be in the form of a partial refund or a credit towards a future Carnival cruise. I believe that by addressing these concerns and taking appropriate action, Carnival Cruise Line can not only rectify the negative experience I encountered but also improve the overall guest satisfaction and ensure a more enjoyable experience for future passengers. I kindly request a prompt response to this complaint within [reasonable time frame]. Please contact me at [phone number] or via email at [email address] to discuss the matter further. Thank you for your attention to this matter, and I look forward to a satisfactory resolution. Yours sincerely, Thank you Eugene Miller