The worst experience especially being my first cruise

Carnival Paradise Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 3

Overall rating:

2.5 out of 5
Carnival Paradise

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: April 28, 2018

Ship: Carnival Paradise

Cabin type: Inside

Cabin number: M35

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

This was my first cruise and I work in hospitality I manage a resort in the keys the customer service was the worst I've sent multiple emails with no response

Embarkation

2 out of 5
Was ok didn't feel welcome felt rushed then seemed like forever to get to room

Ship experiences

Food and Dining

1 out of 5
Bought drink package waited 30 min to get drink if you don't tip them everytime also win free drinks in casino but wouldn't refund any back for package I bought. Food mis advertised on menu and requested special section for daughters birthday and we didn't get it also had to request 4 times for them to sing her happy birthday

Elation Dining Room

1 out of 5

Came on cruise for daughters birthday and they ruined it. I requested special section with a waiter who was good and magician the day before but never got it had to ask 3 to 4 times for th re m to sing her happy birthday we ended up singing to her ourselves. Also had to beg for bucket of ice for bottle of champagne we brought them had to open bottle ourselves also charged for shots but didn't tell us they were extra we thought they were with drink package

Bar

1 out of 5

Waited up to 30 min for a drink because we had drink package

Onboard Activities

2 out of 5
Comedy show was good not really a lot to do

Majestic Casino

1 out of 5

Liars liars liars says if you hit 1000 points they buy your drinks well no fine print to read so I played and played 806 dollars later and was told oh yeah they give you free drinks in casino but if you have drunk package it's no good because its non transferable and you still only get 15 drinks so you cant even get additional drinks over your 15. This is such a scam

Internet Cafe

1 out of 5

Bought messenger extra paid for best package 75 dollars only worked 2 out of the 5 days when I went to customer service I was told very rudely we are working on it that's all I can tell you

Entertainment

3 out of 5

Service and Staff

1 out of 5
Very very very disappointed ruined my daughters birthday experience requested magician and happy birthday the day before then when 21 e came the night for dinner we were put in a section that we asked for a bucket of ice and never got they brought shots but didn't tell us we paid for the shot glass I'm so mad at this cruise I've written emails and gotten no response. Bartenders only waited on you if you tipped th them over 2 dollars when I had drink package actually 2 of them because I won 1 in casino I couldn't use

Ship Quality

2 out of 5
Tables were always dirty on deck 9

Cabin / Stateroom

5 out of 5

Ship tip

Dont get drunk package they limit your drinks and they treat you like an outcast. Also don't go in the casino they say 1000 points drinks are on them only allowed to use in casino and doesn't work with drink package would not ever go on another carnival again

Ports of call

Tampa, Florida

1 out of 5
When leaving ship I had a box of liquor with 3 bottles in it and I was carrying 2 suitcases and the box and the box fell and bottle broke no one came to help instead the lady looked at me and said oh girl that's alchohol abuse and they pushed me forward so I was out what I spent on the liquor

George Town, Grand Cayman

3 out of 5
It rained and a kid on the boat threw up no one came to clean it as it rolled down the aisle

Cozumel, Mexico

5 out of 5
Mr. Sanchos excellent experience only good part of cruise

Disembarkation

1 out of 5
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