Horrible Customer Relations

Carnival Paradise Cruise Review to Caribbean - Western

Experience: 1 cruise (first)
Review: 1
Helpful Votes: 6

Overall Rating:

1 out of 5
Verified Review
4 Night Western Caribbean (Tampa Roundtrip)
Sail Date: November 19, 2015
Ship: Carnival Paradise
Cabin Type: Inside
Cabin Number: U167
Traveled As: Couple
Reviewed: 2 years ago

Being that this was our first cruise, we mistakenly reserved the bunk bed cabin while speaking to a rep on the phone.  I asked about the twin beds and the rep on the phone said the beds could be pushed together for convenience.  So we went ahead and booked it.  However, what we were told turned out to be farce, it was a wall bunk bed.  On board, we told customer relations that we are two 52-year old passengers with extreme back pain issues and neither one of us would be able to climb up on the small wooden ladder to get on the bunk bed.  They said they could not do anything for us. We were not happy having to pay over $600 to end up sleeping on the floor!!!  There was no customer relation efforts in improving our accommodations.  Would you sleep on the cabin floor after paying that amount of money for a cruise!!!???

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
We were given wrong information by a rep on the phone while making reservations online. The rep said the beds can be pushed together, however, it was not true. There was a bunk bed on the wall. We are two 52-year old passengers with back issues and neither can climb up the little wooden ladder to jump on the bed. Customer relations did not go over and beyond to help our accommodations. We don't like the idea that we paid quite a bit of money to sleep on the floor for 4 days!!!

Ship Tip

If you call a Cruiseonly rep, please be sure that rep provides you with the right description of the cabin you are about to reserve. And before you buy the Funship coupon book offered on board, please read the expiration date make sure it does not expire one month after!!!!

5 out of 5
5 out of 5
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