This was my least desirable cruise of the 40 plus I have completed in past on various cruise lines. The customer service doesn’t meet expectations when there are no responses when needed and after the fact there is no interest to try to fix.
Embarkation
2 out of 5
One Bag did not arrive until after 5/30 pm. I realize it can take a while but when the first bag is there before 2 pm and every other of forty cruises has never taken that long you start to worry.
Ship experiences
Food and Dining
3 out of 5
Dining room was good, but was expected to pay additional price for entree options that have been included in past. Alchemy bar was best Part of the trip.
Onboard Activities
3 out of 5
There were social activities. Nothing highlighted fitness wise I could remember. Went to the art show.
Entertainment
4 out of 5
Comedian was terrific ! Violinist Trio were very good.
Children's Programs
Did not travel with children. Carnival normally would do a good job with kids activities.
Service and Staff
2 out of 5
Room and food personnel should actually run the customer service. Became very ill second to last day after eating on the lido deck. Customer service desk missed the “service” aspect of helping when someone has issues.
Ship Quality
2 out of 5
Closet doors were falling apart and did not close properly leaving an interior light on when trying to sleep. Instructed balcony cabin with such a dirty sitting area - can’t see anyone wanting to use it. Boat definitely showing wear and lack of attention.
Cabin / Stateroom
3 out of 5
Size was good. Balcony awkward to use. Dirty, obstructed in a major way !
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
