Didn’t receive credit on sail and sign that I was told I would receive.

Item: Carnival Miracle
Rating: 2.9
Author: phestily

Carnival Miracle Cruise Review to Mexico

phestily

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 58

Overall rating:

2.9 out of 5

Verified Review

5 Night Baja Mexico (San Diego Roundtrip)

Sail date: December 22, 2019

Ship: Carnival Miracle

Cabin type: Suite

Cabin number: 6207

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

When I booked my grand suite room on the cruise, I was told I would receive a $150.00 on my sail and sign card, and I did not. I notified the guest services and they were rude and did nothing to fix the issue.

Embarkation

5 out of 5

Smooth

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Guest services were rude.

Ship Quality

3 out of 5

Dirty.

Cabin / Stateroom

2 out of 5

Had problems with the room being to hot. The refrigerator never got cold.

Ship tip

The grand suite was dirty and hot. Not worth the value.

Thumbs up

Ports of call

San Diego, California

1 out of 5

No parking at the port. Will never take a cruise from San Diego again.

Thumbs Up 0

Cabo San Lucas, Mexico

5 out of 5

Beaches were beautiful.

Thumbs Up 0

Disembarkation

4 out of 5

6 Comments

brad1312 4 years ago

That is always why you book directly with any cruise line. A good lesson learned!

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mrsTAM 4 years ago

Many .com travel agencies have a form you must fill out and submit 21 days before embarking in order to receive your OBC... who did you book the cruise through?

Thumbs Up 0

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Cruiserike0322 4 years ago

Sorry for your disappointment. You might try a different agent next time. Or even book it yourself

Thumbs Up 0

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Galvatorix 4 years ago

I am not a big fan of Carnival however in this case I have to stick up for them. If I read your post correctly you said you booked your cruise through a third party if that is the case then why are you telling at guest services? They have zero control over other people's promise's. Let's face it you simply didn't check and everyone is rude.

Thumbs Up 2

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JustCruz 4 years ago

We were given room credit of $50. when we booked our Cruise. However when the price went down $250 pp. I could get the $500 but I would loose the $50 room credit. This was a no brainer. Could this have been your situation??

Thumbs Up 1

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15mustang 4 years ago

Who told you that you were receiving onboard credit? Carnival or whoever booked the cruise. It always shows up on your receipt so you can verify that you are getting it before you are on the ship. Guest service can't help with that.

Thumbs Up 2

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