Sewage Backup

Item: Carnival Magic
Rating: 3.1
Author: vetlover

Carnival Magic Cruise Review

vetlover

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 12

Helpful Votes: 103

Overall rating:

3.1 out of 5

7 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: December 12, 2021

Ship: Carnival Magic

Cabin type: Balcony

Cabin number: 9236

Traveled as: Couple

Reviewed: 2 years ago

Review summary

In today’s environment of safety and cleaning this was seriously lacking.

Ship experiences

Entertainment

3 out of 5

We attended one show the last one. It was average.

Service and Staff

1 out of 5

Guest Services (GS) was the worse. Zhanna came to our cabin with another staff aid. She said the ship’s motion caused the used water back up through the shower drain. Plumbers came 3 times and were unable to resolve the problem. Jessica from(GS) newly appointed to this position. No one else saw the seriousness of the problem. They would sanitize the bathroom. We had to ask for the shower curtain to be replaced. It had a ring around the bottom from the blockage. They replaced it with a curtain that was too short. Another return that required we be there while they were trying to clear the shower drain. When we ran the water in the sink it bubbled back up the shower. For compensation we were offered a bottle of wine. It was never delivered.

Ship Quality

2 out of 5

My grade was due to the unsanitary conditions in our bathroom. I videoed the water bubbling back up in the shower. The Common Areas were clean.

Cabin / Stateroom

1 out of 5

Again my low grade was due to a plumbing problem for the last 3 days on Magic. Zhanna did not accept ownership of this severe problem. Every time the plumbers were done a Housekeeping crew came in to clean and disinfect.

Disembarkation

4 out of 5

Quick and Smooth!

15 Comments

vetlover 2 years ago

Compensation was $25 per Guest. Our Group was shocked. I have videos of the sewage backup. Since the staff saw it happening they opted not to include it. I recently noticed they were shutdown and dry docked for contamination reasons. NO SURPRISE!

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vetlover 2 years ago

We were on deck 9

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ClassieLassie 2 years ago

What floor were you on May I ask?

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sycamoregrill 2 years ago

Sorry to hear about the plumbing issues. We had a great time Thanksgiving week on the Magic!

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izrgreen 2 years ago

Thank you for sharing.

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Laborde 2 years ago

Totally understand your frustration.

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willwork4cruz 2 years ago

That is no fun when a problem occurs. Good to hear they tried real hard to fix it even if it took three trips from the plumber. Plumbing issues on a ship are almost always caused by people flushing things they should not, i.e. anything other than TP and what comes out of your body. Flushable wipes and feminine hygiene products are the usual culprits. It doesn't even have to have been flushed by you, it could be your neighbors. Often hard to find and clear the blockage. Not sure why the customer service lady should have to "own" the problem. She didn't flush it.

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Popdog 2 years ago

Thanks for your review. The issues you explained can definitely be a bummer. I hope other aspect of your cruise were able to somewhat offset the negatives.

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natelorip 2 years ago

Sorry everything didn't go as it should. Thanks for sharing.

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hollysmomtravel 2 years ago

Thanks for sharing

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Gwbigdog 2 years ago

Thanks for the update

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roynelson56 2 years ago

Returned from a 7 day on the Magic last Monday. We had rooms on 8 and 1. We didn't have the issues described. Guest services was responsive, effective. The six of us had a thoroughly enjoyable week. In short your mileage may vary, but we were well pleased with the Magic.

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AuntPinkie 2 years ago

Appreciate your feedback. Sorry for your problems.

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javawoody 2 years ago

Thanks for the update

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cruising2004 2 years ago

Thank you for sharing your experience. Sorry to hear about the plumbing issues.

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Other reviews of this sailing

Very nice cruise, period.

Awesome ship

nice ship