WORST CRUISE EVER AND WORST CUSTOMER SERVICE

Item: Carnival Magic
Rating: 1.7
Author: cruiseislife111

Carnival Magic Cruise Review to Caribbean - Bahamas

cruiseislife111

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 4

Overall rating:

1.7 out of 5

Sail date: September 17, 2021

Ship: Carnival Magic

Cabin type: Inside

Cabin number: 2363

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Charged me over $300 in extra fees, did not get my free room upgrade, only got $12 in credit, I was on hold for over 3 hours to speak to someone

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Charged me over $300 in extra fees and took me 2 days and being on hold on the phone for 3 hours to speak to anyone

Ship Quality

2 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

Dont do it

Thumbs up

Disembarkation

5 out of 5

14 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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GerryBCruisin 3 years ago

Thank you for taking the time to share your review of the Carnival Magic.

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1adam12 3 years ago

I’m glad you’re not on my cruise, you sound like a debbie downer party pooper

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purpl 3 years ago

Sorry you had a less than awesome trip.

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RetiredRay 3 years ago

I believe the wait time. But 1Passunion1 (and others) had a 180 degree different experience. Must be a newbie who should only book cruises that advertise no extra costs.

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dragz 3 years ago

Extra fees? Do you mean gratuity for the hard working underpaid crew?

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Popdog 3 years ago

Amen taacman

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painter79 3 years ago

Sounds like camping in the woods wood be better, that way no extra fee's and the squirrels and birds would be great entertainment, and who knows you might meet a Bear, and remember it's your vacation Have Fun.

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javawoody 3 years ago

What extra fees?

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Kmlb 3 years ago

This comment should not be under reviews. Having a problem with the CruiseLine doesn’t have anything to do with the entertainers, chefs and hardworking crew cleaning all day long.🙄👎🏻

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hollysmomtravel 3 years ago

Read your contract, it solves a lot of issues

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Curt34 3 years ago

Sorry you didn’t enjoy your trip.

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brianbumgar 3 years ago

Extra fees? Was it gratuities? If so, this is typical.

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15mustang 3 years ago

Were the fees your gratuities? You give a horrible rating and other than $$, you tell us nothing.

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