Very upsetting

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 5

Review summary

I love this cruise line but they do not know anything about venezuelan passports. It's unbelievable the fact that they are required to check passports and visas and they do not know the regulations or are not up to date with the new regulations. Venezuelans are allowed to enter the country with an expired passport (up to five years after the expiration date) and it is not something we made up, neither is something that the officials said a few days ago. Here is the article https://help.cbp.gov/s/article/Article-1411?language=en_US And still, they don't know what I am talking about. When I told them "check the USCIS article about Venezuelan passports" their answer was "We do not do that". So what do you base your decision of letting someone on a passport or a Visa travel or not? Are they telling me they do not check the government's website to make sure they are doing the right thing? It is the 2nd time this happens with Carnival. And this time they almost didn't let me in. I had to find the article for them and make my case. It is very annoying this issue is not solved by now. If you have a company that has to deal with passports and visas, just make sure you and your staff are aware of the regulations. And if you made someone wait more than the time they were supposed to wait and it was your fault, at least apologize.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Port Canaveral, Florida

Nassau, Bahamas

Princess Cays (Cruise Line Private Island)

Disembarkation

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