Guest Services and accounting are Terrible
Carnival Legend Cruise Review to Hawaii
Honolulu to Sydney
Sail date: September 23, 2016
Ship: Carnival Legend
Cabin type: Balcony
Cabin number: 8165
Traveled as: Family (young children)
Reviewed: 7 years ago
Review summary
I would not recommend this cruise to anyone based on the experience we have had as a family with guest services and the finance team.
The guest services has a mentality of shifting blame rather than accepting responsibility for their mistakes. There was an issue with over 40 guests using various banks being cut off from bars and casinos at the same time and Guest services keep blaming everyone's banks back home. This was proven false when a few of us visited the ATM on board and withdrew money (which was dispensed in US Dollars which the ship would not accept).
They advertised several drinks packages which were not honoured. Two of the wine packages they decvided not to honour after the second day on the 17 night trip.
The children's arcade is full of gambling machines for the children (7 machines containing iPads, iPhones, GoPro's, G Shock Watches etc) with no limits set leaving children to waste their money in the kids zone located with in the Kids Club section of the ship.
After getting home, we were charged in USD rather than Australian. This was then Reimbursed in USD at a different exchange rate which left us $170 Australian short. They then had the audacity to recharge us the full amount again in Australian Dollars without reimbursing the extra we were charged. There were many other issues but I won't go into them.
We are a Seasoned cruise family and have never had a complaint with P&O.
We are never going Carnival again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Do not travel on Carnival Legend
Ports of call
Honolulu, Oahu, Hawaii