CARNIVAL CRUISE LINES RIPPED ME OFF AND DOESN'T EVEN CARE - I WILL NOT GIVE REPEAT BUSINESS

Item: Carnival Glory
Rating: 1.4
Author: mcurtiss

Carnival Glory Cruise Review to Caribbean - Eastern

mcurtiss

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 5

Overall rating:

1.4 out of 5

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: March 17, 2018

Ship: Carnival Glory

Cabin type: Balcony

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

I paid CARNIVAL CRUISE LINES over $1,600 for excursions in the Eastern Caribbean. One of the excursions I purchased was a 1 hour helicopter ride over the rain forests, in San Juan. We paid $520 for this, and when we got off the ship the excursion people met us and took us for a 9 minute, YES 9 minute!!!, ride over the city of San Juan (NOT A 1 HOUR RIDE OVER THE RAIN FOREST - A 9 MINUTE RIDE OVER THE CITY OF SAN JUAN). I complained to the excursion people and they couldn't care less. I called Carnival after the cruise and they offered me a $25 credit per person TOWARDS A FUTURE CRUISE. I AM DISPUTING THIS ON MY VISA CHARGE, AND WILL NEVER SPEND MONEY ON CARNIVAL CRUISE LINES AGAIN. I go on a cruise every year, and this was the FIRST AND LAST TIME I WILL EVER GIVE CARNIVAL ANY MONEY. This is extremely poor customer service. Additionally, the food, entertainment and room were less than average. Very disappointed in this vacation.

5 Comments

suziej 6 years ago

Wow disappointment but I was disappointed in Carnival on several cruises!

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IkeDeb 6 years ago

That's ashame

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cbyron3 6 years ago

Almost never a good idea to use the cruise lines for excursions.

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DerekMire 6 years ago

Read yr contract

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TheDust 6 years ago

😞so sorry you had such a bad time

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