Worst Customer Care Support!!!

Item: Carnival Freedom
Rating: 2.8
Author: DrKKHart

Carnival Freedom Cruise Review to Caribbean - Eastern

DrKKHart

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 3

Overall rating:

2.8 out of 5

5 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: August 28, 2023

Ship: Carnival Freedom

Cabin type: Balcony

Cabin number: 6304

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

We left an item in our safe worth over $60k. The customer care team basically told us we had to wait up to 30days for a response and "if" they found it we would be contacted. An item of this values or any value if a passenger felt it was significant enough to put in a safe should be prioritize by the staff.

Embarkation

3 out of 5

It was decent. Normal wait times.

Ship experiences

Food and Dining

1 out of 5

Food and drinks were terrible.

Onboard Activities

2 out of 5

very limited activities

Entertainment

4 out of 5

The cruise Director Andy was Amazing. Spice was entertaining. The comedians were terrible.

Service and Staff

3 out of 5

The waiters in the Punch dining room were very friendly and courteous. Frank, our room steward was helpful and available. However the customer care was the worst. I asked about Veterans services and guess services was not aware of any. We left an item in our safe and you cant even reach a real person to discuss the issue. You have to complete a form online and basically wait 30days for it to actually be stolen before you get a response.

Ship Quality

3 out of 5

The layout was standard but not very clean.

Cabin / Stateroom

4 out of 5

decent size and clean

Ports of call

Amber Cove (Puerto Plata), Dominican Republic

2 out of 5

Grand Turk Island

4 out of 5

very nice port, beautiful place to see and lots to do right of the ship.

Thumbs Up 0

Disembarkation

3 out of 5

14 Comments

deboftheseas 1 year ago

No sympathy here, you’re a fool to take anything of that value in the first place

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michael360 1 year ago

We had a great cruise on that ship. BS indeed.

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kdlady 1 year ago

This seems fake. No way someone "forgets" a $60k item on a boat!

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cruisent 1 year ago

And the Darwin Award goes to....🏆

Thumbs Up 4

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javawoody 1 year ago

Who travels on carnival with a 60k item?

Thumbs Up 4

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karlgrgurich 1 year ago

Geez. I can’t even imagine what that item could be!

Thumbs Up 1

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Paris87541 1 year ago

You brought a 60k item on a carnival cruise

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MulletChamp2024 1 year ago

🤔

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lsbs 1 year ago

Thanks for the review. Feel the same as others—wouldn’t take something so valuable. Hope that you get a good result in retrieving it.

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cortneyb 1 year ago

I was on this same cruise and disagree with everything. that ship was clean and they were constantly cleaning it. we thought the food was really good and the drinks were strong. and who brings something worth $60k on a vacation? you left it, that's your fault

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AFE8Ret 1 year ago

Not anyone's fault but your own that you left an expensive item in the safe, so don't blame anyone else.

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cruising2004 1 year ago

Sorry you were disappointed with most of your cruise. Home you get your valuables returned.

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dmwc 1 year ago

I have to wonder why you took an item worth $60k on the cruise with you in the first place...

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RetiredRay 1 year ago

$60k? I would have used the service desk safe and gotten a receipt! What was it? A tiny ring? Moral of the story, clean out the safe and lift the insulation pad to ensure nothing went under it and sweep to the edges.

Thumbs Up 6

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