A cruise to forget

Carnival Ecstasy Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 15

Overall rating:

2 out of 5
Verified Review
Carnival Ecstasy

3 Night Bahamas With Carnival Live (Miami Roundtrip)

Sail date: June 19, 2015

Ship: Carnival Ecstasy

Cabin number: M240

Traveled as: Family (older children)

Reviewed: 9 years ago

Review summary

We are an avid cruising family and had done most of our cruises with Carnival. We cruise in this ship before from Port Canaveral (2013) and it was a great cruise with great staff.  Now in Miami, it was a completely different experience.  It was just the opposite.  The reason for the two star and not one was due to our Cabin Attendant.  He greeted us by our name and the greeting was a real genuine one.  That was the only positive.  Unfortunately the rest of the cruise pretty much went down hill.  During registration, they gave my two daughters the wrong cruise level card.  Instead of just fixing it there, the lady just passed it to guest services in the ship.  They did fix it at guest services, but gave us cards that did not work when getting off and on the ship.  Creating a hassle for us and the other guest behind us in the line as everyone had to wait until everything was cleared by security.  With the exception of our Cabin Attendant, the rest of the staff in general did not look happy in working this cruise, and it went even worst with the service.  At breakfast, in the Omelet Station, I was told that the veggy mix ran out and it was not going to be fill since it was late in the morning.   But the worst was on dinner on the 2nd night on my time dinning.  The service was very slow, but we thought it was the Kitchen.  Our waiter looked over worked, which we did not mind.  Yet the service got slower and slower and to top it off, he literary forgot about us and disappeared on us. We did not see him again (it looked like he quit and left)  Leaving us without even taking our desert order.  We finally got tire of waiting and left.  To give you an idea, we sat down around 7:10 and at 9:05 decide to leave. The last night we literary ask not to be seated at that section again (that bad).

Granted, the crowd on a 5 or more night cruise is different than a 3 day cruise, but the impression left on us by the staff is that they do not like to deal with this situation.  A word to the wise.  A paying customer is a valuable customer no matter how much he spends.  This ship has forgotten who pay their salaries.

Ship experiences

Food and Dining

3 out of 5
Typical Carnival.

Onboard Activities

3 out of 5

Entertainment

3 out of 5
same as 2013. A little surprise that it has not changed. the bingo "fairy" was great.

Children's Programs

5 out of 5

Service and Staff

1 out of 5
With the exception of our Cabin Attendant. It really hit rock bottom.

Ship Quality

3 out of 5
Wear and tear is starting to show

Ports of call

Miami, Florida

3 out of 5
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1 Comment

TitusWoman    9 years ago

we were on the Elation sailed out of new Orleans in 2013......it was the best cruise we've had so far. I wonder if they change crews when they relocate the ships or how often they rotate the crew.

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