Carnival Conquest Cruise Review to Caribbean - Western

2-3 cruises


Helpful Votes

3 out of 5

Good Cruise - Don't Book Through

Sail Date: June 01, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Oceanview

Overall ship seemed like a decent size. Not an old or small ship\, but also not brand new or enormous ship. Middling in pristine and size.

Pros: Great Food\, Facilities (Pools\, Gym\, Shows\, etc.)\, and Staff Service

Cons: Customer Service / Issue Resolution

Recommends Carnival Conquest? Yes!

Ship Quality
Again\, decent size ship. Two main dining rooms\, with both being a pretty decent size\, although one dining room is near the back of the ship which can lead to some fairly wavy dinners. Also\, this ship has two pools\, one of them a standing pool for adults only which was nice.
Food and Dining
Fine dining was delicious\, but Guy's Burger Joint is where it's at. It's a recent addition to some of Carnival's cruise lines\, and it serves amazingly delicious steakburgers and fries. My girlfriend and myself had it every day for pre-dinner from 5-5:30pm (we had late dine-in dinner at 8:15pm).
Cabin / Stateroom
My girlfriend and myself opted to upgrade to an Oceanview\, which according to the helpful photos and room layouts that pop up describing the rooms\, should have a size\, window\, and sofa advantage over the interior staterooms. Did not get the sofa\, which is actually one of the reasons we upgraded (so we could seat friends\, have a comfy place to sit in our room\, eat NOT in the bed with our food\, etc.). Customer service was also disappointing regarding this.
Service and Staff
Staff service (e.g.\, food\, cleaning\, bartenders\, etc.) were great. It's a shame that customer service was not as nice. We ended up spending a total of 5 hours across multiple visits (talking to the next superior each time) about our lack of sofa\, and ended up with a phone call to because\, as Carnival Guest Services said\, they could (would) not do anything for us since we booked through . We did receive a free phone call to \, who\, for their part\, proceeded to point the finger at Carnival and me my girlfriend. Sure\, the sofa didn't kill our trip\, but we paid additional money because we thought we were getting it\, and after spending close to 7 hours talking with different customer service people and getting nothing but a huge headache\, the experience definitely left a bad taste at the start of our trip.

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