Disappointed

Item: Carnival Celebration
Rating: 3.9
Author: DanicaMcNair

Carnival Celebration Cruise Review to Caribbean - Southern

DanicaMcNair

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 14

Overall rating:

3.9 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: July 15, 2023

Ship: Carnival Celebration

Cabin type: Inside

Cabin number: 8255

Traveled as: Large Group

Reviewed: 9 months ago

Review summary

Leaving the terminal, the journey walking to Celebration and the journey from ship back to the terminal, could have been better organized. The escalator was not working and it felt like we were being herded on and off to use the elevator. There was no organization and people were tripping over each other. It was a fire hazard in that hallway, was disorganized.

Embarkation

1 out of 5

Poor due to weather and staff

Ship experiences

Food and Dining

1 out of 5

Horizon and Mardi Gras much better

Onboard Activities

1 out of 5

Unable to enjoy anything on ship; bartender staff were horrible. Racism at an all high. I booked on Havana floor. The Havana lounge was constantly booked with private parties. Passengers that were not booked on Havana floor were not deterred from the Havana private lounge. Customer Service told us we were lying when reported.

Entertainment

3 out of 5

Shows were beautiful.

Children's Programs

With exception; Carnival rule with children under 18 were roaming in masses after hours without an adult.

Service and Staff

5 out of 5

Our head of housekeeping was Agus. He and his team were amazing. I have no complaints. Waiters and waitresses in dining rooms were horrible. Syrup spilled on family member and waiter did not acknowledge or apologize. Had to call over another server for a wet towel (Main Dining). On another evening, my family and another family were given same table seating at Main Dining. Host staff were not in communication. We stepped aside to allow the other family to have the table as they had a member in a wheelchair. Host staff ended up sending both families to a smaller Main Dining room. When we arrived the main Hostess was not prepared.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Keep your luggage with you. We encountered a few families that had horrible luggage experiences and the Customer Service towards these families were horrible. Carnival crew members should keep their issues with race separate. Guests should not have to watch and wait while blatantly being ignored. Two female bartenders near Cucina blatantly ignored persons of color. It was so apparent, guests not of color commented as well.

Thumbs up