Short getaway

Was there two days. 1st day we did the mercado and walked around. It was nice. Got better deals than pier area. Stocked up on mexican snacks. 2nd day did paradise beach. Beautiful amenities, but they majorly lacked customer service. To check in was long, first they couldn’t find the reservations. Even showing them their QR and confirmation #. Then they said one hadn’t paid deposit when we clearly had the reservation showing a balance of 1/2 of the cost, because the other 1/2 was paid up front. After 45 minutes (everyone including 2 elderly with walkers had to wait standing even though their reservation had been cleared they weren’t allowed to pass through until the other reservation got sorted out) and having to repay, they said once we can show them our CC statement they’ll refund it. Got served literally 2 pieces of shrimp for the Garlic shrimp plate. Shrimp cocktail was served in a flat plate. Yes it’s all inclusive and you can order more, but when you constantly can’t find your waiter and when you finally get his attention it takes another 30 minutes to get the food. Not to mention it took 45 minutes to get an order of tortillas. Then When we tried ordering at the bar we were told by our waitstaff we had to order drinks through them only. Later we were told by bar service that we could order through them but waitstaff doesn’t want to share tips so they tell you to order through them only. If it wasn’t for the awesome service provided by bartender Edgar, it was have been a terrible experience. We did try to make the best of it but Doubt we’ll be back.