mstratton Cruise Review on Caribbean Princess on Jun 16, 2018

Item: Caribbean Princess
Rating: 3
Author: mstratton

Caribbean Princess Cruise Review

mstratton

Contributor Level: Purser

Review: 1

Helpful Votes: 4

Overall rating:

3 out of 5

Sail date: June 16, 2018

Ship: Caribbean Princess

Reviewed: 6 years ago

Review summary

So I just got off the phone with Princess Cruises. I was charged for someone else's future cruise deposits and told all I can do is send an email to customer relations and they will start an investigation. I am just a little upset at this situation and that I have to start the process after letting them know they made a mistake. This knocks Princess down a few notches...

9 Comments

Gwbigdog 2 years ago

Thanks

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mstratton 6 years ago

@golfhacker1 the future cruise deposits don't get charged to your room account and they are charged after the cruise is completed. I was able to contact someone at Princess that would fix the issue. There was not word from the post cruise guys at customer relations though. I told them I would dispute the charges with my credit card company if they didn't fix it right away. I shouldn't have to pay interest on a mistake I didn't make for 3 to 5 weeks while they figure it out.

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mstratton 6 years ago

@DrDennis it was nice meeting you and your wife too. We had a great time as we always do on Princess.

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golfhacker1 6 years ago

Did you print out your folio on a daily basis at on of the kiosks? We always check ours to ensure the charges each day are correct and especially the last day before you leave the ship. Any issues we have never had a problem getting it fixed at passenger services.

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DrDennis 6 years ago

M I’m sure when the dust clears, you’ll be made whole. Mistakes happen....just really sucks when you’re the one it happens to! Hope this incident didn’t blemish the fun you both had diving Would be nice though if they offered you something for your inconvenience. BTW, it was nice meeting up with you. Too bad we didn’t get a chance to do some excursions as a group.

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cruzrbachoua 6 years ago

Princess isn't saying they wont refund it but that they need to research...i get that with credit cards as well. Sure someone misread a cabin # and it was charged to the wrong cabin and therefore wrong card on file...i have no doubt princess will take care of you

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lburnette 6 years ago

Email the corporate office and reach out on social media. That’s not ok and they need to be held reliable.

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marilyn27 6 years ago

Wow I would complain big time. It’s their fault and you got to go through all this trouble?

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renaedave 6 years ago

bummer

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