Never with Holland America Again

Cruises: 1 cruise (first)

Reviews: 0

Helpful Votes: 5

Review summary

GOOD: 1) The staff was very pleasant and courteous 2) The food was good. 3) The alcohol was good and reasonably priced *************** BAD: 1) Minimal help for first time cruisers (where to eat, mostly) 2) Couldn't get reservation for the nice restaurant (the first thing we did when we boarded) 3) Movies are free but have to wait 45 minutes and they still didn't come, and not available on last night because they were "doing their accounting" (If they're free than how does it affect the accounting). 4) Room wasn't cleaned well. 5) Entertainment in the "Piano Lounge" on the agenda for the day. No "Piano Lounge" on the maps, come to find out it's in the "Amstel Cafe." 6) Lounge show was funny - because it was SO BAD, not because it was a comedy, which it wasn't. ********************UGLY: 1) The room stunk, even after we asked them to change out the sheets, pads and pillows. 2) We were on a 4 night cruise, boarding evening on Monday and disembarking early Friday morning. We had to reset our key cards no less than 4 times to get into our room. Every time we were at the front desk someone else was resetting theirs as well. 3) The staff stole my $50 iPhone charger while I was in port. Thank goodness I put my passport in the safe! I would never recommend Holland America to ANYONE.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Astoria, Oregon