Never with Holland America Again

Amsterdam Cruise Review to U.S. - Pacific, Northwest

Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 4

Overall Rating:

2 out of 5
Verified Review
4 Night Pacific Northwest (Seattle Roundtrip)
Sail Date: September 20, 2010
Ship: Amsterdam
Cabin Type: Oceanview
Traveled As: Singles/Friends
Reviewed: 7 years ago

1) The staff was very pleasant and courteous
2) The food was good.
3) The alcohol was good and reasonably priced
*************** BAD:
1) Minimal help for first time cruisers (where to eat, mostly)
2) Couldn't get reservation for the nice restaurant (the first thing we did when we boarded)
3) Movies are free but have to wait 45 minutes and they still didn't come, and not available on last night because they were "doing their accounting" (If they're free than how does it affect the accounting).
4) Room wasn't cleaned well.
5) Entertainment in the "Piano Lounge" on the agenda for the day. No "Piano Lounge" on the maps, come to find out it's in the "Amstel Cafe."
6) Lounge show was funny - because it was SO BAD, not because it was a comedy, which it wasn't.
1) The room stunk, even after we asked them to change out the sheets, pads and pillows.
2) We were on a 4 night cruise, boarding evening on Monday and disembarking early Friday morning. We had to reset our key cards no less than 4 times to get into our room. Every time we were at the front desk someone else was resetting theirs as well.
3) The staff stole my $50 iPhone charger while I was in port. Thank goodness I put my passport in the safe!

I would never recommend Holland America to ANYONE.

Food and Dining

3 out of 5
Food was good. Service was great.


1 out of 5
Lounge show was BAD. Misdirected to the "Piano Bar" - no such bar exists on ship maps.

Service and Staff

3 out of 5

Ship Quality

1 out of 5
Our room STUNK like old stinky people.

Cabin / Stateroom

3 out of 5
5 out of 5
Even with the rain we had a great time. Beacon Hill Park is gorgeous, tea at James Bay tea room was quaint.
5 out of 5
The Column was great! Riverfront Trolley was fun. You have to eat lunch at the Bowfin.
Don't Miss: Column and the Bowfin Fish and Chips

Pros: Great attitude by staff - very pleasant

Cons: Stinky Room, room keys didn't work, stolen property

Recommends Amsterdam? No.

Was this review helpful? 4

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