Great cruise SPOILT by dreadful customer service post cruise.

Allure of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 19

Overall rating:

3.9 out of 5
Allure of the Seas

Sail date: September 22, 2021

Ship: Allure of the Seas

Cabin number: 12638

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Dreadful post cruise service. I was overcharged by $1000 and after 3.5 hours on the phone not sorted. RC phone support clearly willing to destroy my goodwill and ruin the overall experience. I doubt we will use either company again.

Embarkation

5 out of 5
Great.

Ship experiences

Food and Dining

5 out of 5
Great

Onboard Activities

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5
Spotless

Cabin / Stateroom

1 out of 5
Charged twice for upgrade and abandoned by and Royal Caribbean. Overcharged by $1000!!

Disembarkation

5 out of 5
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