Great cruise SPOILT by dreadful customer service post cruise.

Item: Allure of the Seas
Rating: 3.9
Author: peter99539106

Allure of the Seas Cruise Review to Caribbean - Western

peter99539106

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 25

Overall rating:

3.9 out of 5

Sail date: September 22, 2021

Ship: Allure of the Seas

Cabin number: 12638

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Dreadful post cruise service. I was overcharged by $1000 and after 3.5 hours on the phone not sorted. RC phone support clearly willing to destroy my goodwill and ruin the overall experience. I doubt we will use either company again.

Embarkation

5 out of 5

Great.

Ship experiences

Food and Dining

5 out of 5

Great

Onboard Activities

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Spotless

Cabin / Stateroom

1 out of 5

Charged twice for upgrade and abandoned by and Royal Caribbean. Overcharged by $1000!!

Disembarkation

5 out of 5

7 Comments

hollysmomtravel 3 years ago

Sorry

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Bertfish 3 years ago

Could you expand on the over charge? Also the “either again” is confusing.

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RCtakemeaway 3 years ago

Did you bid $1000? Royal up bids are based on double occupancy, so you would have been charged $2000 total with a bid of $1000/person.

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Curt34 3 years ago

Thanks for the review and sorry about your experience.

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javawoody 3 years ago

Sorry to hear about your bad experience

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CruzeFan 3 years ago

Thanks. At least you enjoyed the cruise. We love Royal Caribbean and have always had a great experience.

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AuntPinkie 3 years ago

Sorry for your loss. Thanks for sharing.

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