Forth Time on Allure
Allure of the Seas Cruise Review to Caribbean - Western
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail date: March 05, 2017
Ship: Allure of the Seas
Cabin type: Balcony
Cabin number: 12172
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Overall it was a great relaxing cruise. As I've been on this ship three other times I can see some wear and tear which can be expected considering the ship is seven years old. What I didn't expect to see was over 1/2 the seat cushions missing in the Adult Solarium. I noticed a few missing last year and figured they were being repaired or cleaned. I asked where all the cushions were to three different officers and got three different answers, being cleaned, being repaired, all will be back tomorrow. Then I asked a crew member and he said as they wear and tear they are thrown out and RC hasn't replaced them yet. He said it's been a year and he didn't think they would be replaced until the ship went back into dry dock. Shame on you RC, this is a billion dollar ship and you must be making money because you have three in service and another coming. It's supposed to be about the passenger's comfort, not your bottom line. Also, drinks have sky rocketed and gratuity has increased from 15% to 18%, so two drinks cost around $23.00. Even the drink package was not worth the money. So instead of having 4-5 drinks during the day I had three for the entire cruise. As the price increases the demand decreases. Don't think they get that. Lastly, I'm still pissed about changing the Crown Lounge at the top of the ship into a restaurant and lounge for SUITE members only. That was the signature lounge of RC and they took it away from the public in order to squeeze out a few more dollars. You are going to reach that point where your loyalty customers start seeking other cruises. I have just cruised on Princess and am trying Norwegian in May, that's $10k that RC lost out on.
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Ship tip
When leaving the ship, they promote a new APP to clear customs faster. Don't bother with it, I showed them my clearance on my phone and the customs guy said they would rather see my passport and paperwork than use the app.
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