Europe - Eastern Mediterranean Cruise Reviews

We chose this cruise because of the destinations and they were great. However, the on-board experience was not up to the standards of other cruise experiences we've had. Our balcony room was great and our cabin steward did a very nice job as did our servers in the dining room. Communications were not good - for example, we didn't get the message about needing to get our passports before arriving at Dubrovnik in a timely manner and found our about it by word of mouth at dinner. We were in our room until 6:30 pm when we went to dinner and had not received the sheet stating that we needed to pick them up between 6pm and 8pm. We were told by our tablemates at 7:45pm that if we didn't get our passports by 8pm, we would not be able to go ashore at Dubrovnik. We left our food to run to the 5th floor to get them. A crew member at the elevator told us to go to the 3rd floor so we went there and there we were told to go to the 5th floor after all. We got there right before 8pm and then were told we could get them later if we'd missed that deadline. The information sheet was in our room when we got back after dinner. Why wasn't that listed in the Today program from the night before? Staff did not greet us with smiles and warm greetings anytime we encountered them throughout the ship as we've become accustomed to with other cruise lines. They typically just ignored us and continued on with their own conversations. In fact, at Santorini, staff members were rude to us as we were getting ready to board the tender. The food was okay but not great like the food we've had on other ships. There weren't any activities that interested us on board the ship before or after shore excursions. No wine tastings or lecture series (although I know that would be difficult with all the languages being spoken) or dance lessons except during the day while we were off the ship. As people from the US, we found very few English speaking people and felt that this cruise line is really not really there for English speaking guests.

Everything wonderful! Had only one bad experience we thought we had booked a shore excursion with H.America but booked it with cheap cruise. Com. By mistake we were told by H. America you should not trust tour groups in Egypt. For four days we Agonized over the trip no one on Holland America could tell us if it was safe. We decided to look at the tour director and decided whether to go or not to Pyramids Missing a chance to see them. As it turned out the trip could not have been better the guide was excellent and very protective of us while we were in Egypt. Why put us through that worry. Also I would like to See free Internet or Wi-Fi on the boat.

This is my first cruise. It has excellent service, facility, and program. The stops are good. No motion sickness. The staff are very kind and happy. The food is good. My advices: 1) Don't buy the excursion: get your own tourguide, taxi guide 2) Don't gamble at the Casino 3) Don't pre-buy the drink coupons, it is limited and the full cost is not that much.

Had a wonderful time! Good food! Good service! Kids had lots of fun!!! Staff are everywhere and very friendly! Love the room with the window , great accomodations!! Money well spent on this trip! Italy, Greece and Croatia were awesome! Wish I had more time to spend on each port!

This was the worst cruise I have ever taken. The ports were great but the ship was terrible. I did not like the food they served and the service they provided was not up to par. It took 12 hrs just for someone to fix my toilet. The entertainment they provided was not interesting. Wish they had more to do on the ship. I spoke with other passengers and they said that they did not enjoy this cruise either. They cruise other cruise lines and said this one was the worst. If your only wanting to see the ports then this is for you. I did love the ports but a couple of times they were late getting this set up so that took away time in the ports. Check in was a nightmare, everything was disorganized.

We have sailed many times and the embarcation to the Costa Magica was the worst!! Wait in lines, wait in lines, wait in lines and basicily do nothing! Everything could have been done with more people checking you in and doing everything at one time. The cruise was very nice and the food service was fair. The entertainment was the best we have ever seen anywhere ( 5 Stars) Our room staff was just great but the waiter at dinner and the wait staff else where needs lessons in nice. The ports were very interesting and we had a good time on our own. Didn't try the excursions. Then we had to pick-up our passports on the morning of our disembarcation, oh what a mess! We waited over 2 hours in line ( and we were at the front of the line) to get passports no excuse for this irriatation.

Service at the Britannia Club was excellent. All the staff was very polite and well trained. The ship is beautiful and very well kept.

The design was fantastic. It had Dale Chihuly glass and many exciting places to sit and enjoy.

Clean and well managed

This was my wife and my second cruise on Celebrity and we could not be happier. We saw many of the same staff from our first cruise a year prior and they all remembered us like it was yesterday. Words cannot describe how much we love these cruises. My wife says she will only cruise on Celebrity!

Beautiful ship with excellent service and food. Staff do a excellent job and work very, very hard. Michael and Joseph our cabin boys are excellent and do theyr jobs very well. Fallou and Zavia in Sillohoute are excellent as well. The ship is spotless, happy hour twice a day and service is top notch in every way. Deserts to die for. Large cabins and king size beds. Perfct, thank you very much.

Great value , nice boat , food good, they really worked at being friendly

The highlight was the 1 & 1/2 days at Istambul. We went on an excurtion at every port except Athens.

Tried to send this before but don't think it went through. We had problems with customer service on an otherwise great cruise. 6 of us were traveling together and had assurances that our rooms were together. Found on arrival that one was on the other side of the ship - whoever assigned it went numerically rather than all odd or even numbers. Customer service refused to help at all. We finally approached the people arriving at the next cabin and asked them to switch which they graciously did. The people who switched with them gave them a gift card in appreciation. Celebrity should have handled this. Our dining tables were also messed up - a different 2 of our 6 was assigned to a separate table from ours despite assurances by email and voice that we were all together. Customer service was no help - told me to find a maitre' de on my own and try to fix the problem, which I did. One of our party had her I-pad and Kindle stolen from her suitcase during checkin. She filled a police report and well as spending a couple of hours with Celebrity security filling out forms, etc. They told her that they would be checking video tape during that time and that customer service would get back with her. No one did and whenever she approached customer service, they said they had no idea what incident she was talking about and that she should fill out forms about it. A lovely cruise experience was lessened somewhat by these incidents.

every poor quality

Clean, spacious and friendly staff.

This was out first cruise. The ship was huge and wonderfully decorated. The shops on board had weird hours, weird specials (with merchandise available only on certain days and not others), and one never opened. Events got crowded quickly, but the crew herded the crowds well. The ship provided a lot of entertainment and had many good tours available at each location (with approximately 50 people per group). The buffet food was good, but was the same every day. The sit down dinners were nice. We picked "My Time Dining" which was wonderful.

She needs renovation badly.

good ship but out of touch

Seabourn Quest is a moderate-sized ship which is easy to walk. Sometimes I was frustrated when I couldn't get to the front of the ship easily due to restricted signs. However, I usually found the right path after making a couple of attempts. Seabourn Square added a nice touch although found it too chilly in temperature to want to spend much time there. Library and card rooms gave the ship a relaxing feel.