pdaigneault

I was very disappointed in MSC. They were short staffed from day 1. It was obvious in the dining restaurants for breakfast, lunch and dinner. The wait was horrible. My husband is still waiting for his main course that was never delivered to the table during a lunch seating. 3 separate seatings I asked for ice tea. I never received and asked numerous times during each seating. MSC also knew they had a lot of new staff members on board. No direction seemed to be given. I felt sorry for the staff because they were trying to please but couldn't handle the load. I have been on 10 other cruise with 2 other cruise lines. This was my first and probably my LAST MSC cruise. MSC should have stepped up and given all cruisers some kind of discount. MSC knew that this was not their typical performance because ALL staff members continued to apologize for inconveniences throughout the cruse.