In response to review, CrusinTim says ...

Thanks a lot for the review. Folks who make the effort to report on their experiences really helps at times. We have been looking close at adding another line to our repertoire and have been considering Silver Seas, unfortunately we keep running into the same general points of dissatisfaction you encountered. Wife noticed Silver Seas Galapagos cruises, but looking at the reviews really makes us nervous. There isn't a lot of lines that serve the Galapagos either.

We have been long time Princess, HAL and Regent voyagers. Have discontinued using HAL though due the smoking debacle on board their ships. Regent doesn't do the Galapagos nor does Princess. Furthermore, Stein Kruse long time CEO of HAL is running Princess now too, due the decision of Carnival Corp to create the Holland America Group which includes HAL, Princess, P&O Australia and Seabourn, then putting Kruse in as head of it all. So, we are seeing considerable degradation in the Princess product, as a result we really want to find another quality cruise line before we get much older.

Have been looking close at Celebrity, Oceania and Silver Seas, unfortunately Oceania and S. S. aren't looking too good.

Thank you for posting your review. Makes us think twice about doing a "luxury" cruise. Food for thought.

I loved my two cruises to Alaska ports and we had plenty of on board activities to keep everyone busy. Alaska is a special destination and I am happy to read that you enjoyed the ports. Unfortunately you spent a lot of money and the ship didn't live up to your expectations. I hope that your next cruise does.

I know Stef. My point is that service on any cruise line can be hit or miss depending on the ship. I have read where some people had bought an expensive suite with many amenities added that other passengers either wouldn't get or would have to pay extra for just to find that they had to work to get them. SilverSea is supposed to be an upper scale line and you should have been treated better. Best of luck on your next cruise :)

You're right CrusinTim, though I went on Regent to the Baltic and their service was excellent!

Thanks for the review. Alaska is a beautiful place, glad you enjoyed that part of your cruise.