Has anyone ever used NCL flight service? We've just bought a cruise (Panama Canal) with NCL and the promotion included a 2 for 1 flight. Our travel agent told us this promotion is not as good as it appears. The itineraies are often impossible (very long connections or very short connections at the airport between flights, no choice to accept the itinary NCL gives us,...). Any experience about it?
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Contributor Level:
Purser
Is NCL flight service good?
9 Answers
Contributor Level:
Purser
I have used Air2sea by royal Caribbean and it was great! Got to pick my flights, cancellable up to final payment date and it was much cheaper than travelocity.
I called ncl for un upcoming Hawaii cruise. What a disappointment. They choose the flights and flight times. I get no input in the decision. Price was about what I'd expect from travelocity.
One thing that is true for both lines though: if you have a problem with your flight, they guarantee you will get connected to your ship at no additional cost.
Contributor Level:
Cruise Director
Never booked through them but I did book flights for a cruise through the cruise company once. Never did it again, as we almost missed the ship due to circumstances beyond our control. Now we always arrive at the port a day early!
Contributor Level:
Second Mate
I've never used the NCL air, but from what I've read, if you live near a major airport you're more likely to get a better, direct flight than if you fly out of a smaller airport and have to transfer once or twice.
Contributor Level:
Purser
I honestly agree with Masseba, I feel like they are all the same.
Contributor Level:
Third Mate
They are just fine. I think that almost all airlines have the same service.
Contributor Level:
Second Mate
We used them for Hawaii January 2020 we had no issues with our flights out of NYC and we were all on the same flight. My cousin leaving out of Florida flight was canceled due to wind but we had insurance and she was rebooked on a flight the next morning and on the ship by lunch. We will also be using them for June of 2022.
Contributor Level:
Purser
We were booked through NCL for January 2020. Never got to use it. We had 8 of us going, 7 from MI 1 from LA. Flying to Hawaii the 7 of us flew same flight. Coming home to MI NCL had 6 of us on the same flight and our 7th person was routed a completely different route. Called and complained and their response was we said when booking there are no guarantees you will all fly together. For our rescheduled trip January 2022 we are not using NCL. Got good flights and hotel package through out travel agent.
Contributor Level:
First Mate
We never did book flights through the cruiselines because we found them to be more expensive and more of a milk run booking. Best bet for a better selection of flights and more bang for the buck is to book your own flights.
Contributor Level:
Admiral
I have no idea since I've never used the service from NCL. Hopefully, someone who has will answer. When we used a similar service with Carnival (in the beginning of our cruise life) we found that the flights left Colorado very early in the morning and left the home port late at night. We found better flights ourselves and better prices on hotels. We haven't tried using that option in several years.