North America cruise guide

our cruise was great we had a good time, the night time dinner was fantastic, the service was amazing

Whitney Houston performance by Keddy.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The cruise ship had a lot of chipped paint and rusted areas.  Windows were impossible to see thru in the buffet and several other areas of the ship.  Since this ship was headed to Alaska, I'm sure guests would like to see the view.  We had no hot water in our cabin and another couple told us their heating wasn't working for 4 days.  I indicated it was my mother's birthday and was told a cake would be served on our second night.  No cake was ever served on any of the nights.  I didn't feel that the entertainment or the cruise staff was up to par when comparing it to our experience on the Ruby Princess in Nov. 2015.

I enjoyed the quiet atmosphere of the cruise ship. The crew was very professional, friendly and attentive. I appreciated the slower pace and found it very relaxing.

Loved trip itself but changes to staterooms while upgrading rooms  are not very good. Less storage and more useless space. No place to sit with good lighting to apply makeup-- must have been redesigned by a man.  But enjoyed bathroom setup.

 Seating in buffet inadequate and the ship allows people to sit and play cards and games( taking up many tables) during peak meal hours.  went to the main dining room meals after several days of milling around looking for seating without success.

Good entertainment.

Casino seemed like an afterthought to the layout of the ship.

People at the main desk not very knowledgeable or maybe just not willing to help.Only ship I have ever been on that did not have postcard stamps and so I was told to ask a local onshore to mail the cards for me. This is unacceptable.

Also thought ship should have supplied maps of the towns where we were stopping like every other cruise I have ever been on, The lack of maps seemed to me like a petty attempt by the cruise line to get back at customers that did not schedule shore excursions.

Cruise director's staff was wonderful as was our cabin steward Marvin.