May 2014 - Allure of the Seas to Caribbean - Eastern
The Allure of the Seas was incredible. messed up our booking and put people in the wrong rooms. could not fix the problem despite it being their mistake (with proof via email) and many hours on the phone. I was very disappointed as I am easy to please and could have booked it correctly if I had done it myself. We were able to get the names on the rooms switched once on board the ship, but it took an extra hour of check in time at the port and then a visit to guest services. Our charges to our rooms were still occasionally messed up. So, we would sail on the allure of the seas again in a heartbeat, but we won't book through again. I feel horrible saying that, but I spent easily several hours on the phone trying to get the rooms I originally requested to no avail.