March 2017 - 7 Night Western Caribbean (Port Canaveral Roundtrip) Cruise on Carnival Magic
cruzfamily
Purser
Joined 04/2015
4
Cruises1
Review10
Helpful VotesPast cruises
November 2016 - 3 Night Bahamas (Port Canaveral Roundtrip) Cruise on Carnival Valor
August 2016 - 4 Night Bahamas (Port Canaveral Roundtrip) Cruise on Carnival Victory
March 2015 - 7 Night Western Caribbean (Miami Roundtrip) Cruise on Norwegian Epic
Poor Customer Service
Norwegian Epic
Sail date: March 29, 2015
We have been cruising for 18 years, but this was our first time on Norwegian. The ship was beautiful and very clean. There was always something to do to keep us busy. The downfall was the customer service. We had several encounters with rude crew members that were not accommodating. Our cabin steward never made it to our room before 2:00 pm each day, which was very frustrating. If we needed something we had to call or go looking for her. We have cruised with 3 other cruise lines and the customer service has always been exceptional, but that was not the case this time.
Cruise tips
This was our 3rd time there. It is always nice to visit Cozumel.
This Island is very clean.
I love Ocho Rios, Jamaica. You must visit Dunn's River Falls.
Norwegian Epic
Be sure to get a cabin near the elevator. It makes navigating the ship easier.
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We have been cruising for 18 years, but this was our first time on Norwegian. The ship was beautiful and very clean. There was always something to do to keep us busy. The downfall was the customer service. We had several encounters with rude crew members that were not accommodating. Our cabin steward never made it to our room before 2:00 pm each day, which was very frustrating. If we needed something we had to call or go looking for her. We have cruised with 3 other cruise lines and the customer service has always been exceptional, but that was not the case this time.