Terrible experience
Pride of America Cruise Review to Hawaii
7 Night Hawaii (Honolulu Roundtrip)
Sail date: February 03, 2024
Ship: Pride of America
Cabin type: Inside
Cabin number: 9539
Traveled as: Couple
Reviewed: 3 months ago
Review summary
We were told to go find our luggage when it never showed up at our room. When they completely changed port stops which ruined everyone’s itineraries they had ZERO sympathy. Lost money and spent the entire first day rescheduling rental cars. Gave us TWO days at sea which NO ONE paid for in this old ship that rocked and rolled nonstop. In no way forthcoming about the reality of how old this boat is and cannot handle rough seas so they will change ports. They also withheld this information. I was notified almost 12 hours before by an excursion I booked outside of them. They conveniently waited until at later in the day after we were all on board for hours to say we wouldn’t even be leaving port and then would have an entire day at sea and they changed ALL port days and didn’t give us two days at Maui. They never communicate and would not let you off the ship at the times they said despite being docked. You’d stand in line for almost an hour with ZERO communication as to why. Imagine being in Hawaii and stuck on a ship for days at sea and then not being able to get off when you paid for NO days at sea. Sad that this is what represents the “pride of America.” Do us all a favor and let someone else take over so people can actually enjoy it.Embarkation
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Ship tip
Go travel the islands on your own. Hopefully some day they get a new cruise company to do this. An honest one that actually provides good service and an updated ship with effort put into their food.