Cruise was not ready for cruising

Item: Norwegian Viva
Rating: 3.4
Author: chazorl1

Norwegian Viva Cruise Review to Europe - Western Mediterranean

chazorl1

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 49

Overall rating:

3.4 out of 5

Verified Review

7 Night Mediterranean: Italy France & Spain (Lisbon To Rome)

Sail date: August 19, 2023

Ship: Norwegian Viva

Cabin type: Balcony

Cabin number: 14758

Traveled as: Couple

Reviewed: 9 months ago

Review summary

Very disappointing the ship was not ready for sailing with a full ship. Ship was short staffed and staff was not trained. Could not answer basic questions. All specialty dining options were booked, but when we ate in them, they were over half empty. Was told they did not have enough staff to fill them up. Same for the shows.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

Food was great, service was not. Ship was short staffed and staff was not trained. Could not answer basic questions. All specialty dining options were booked, but when we ate in them, they were over half empty. Was told they did not have enough staff to fill them up.

Onboard Activities

4 out of 5

Entertainment

1 out of 5

Main show was cancelled 1 week to sailing. All other shows we could not get reservations for, yet when we showed up to the venues, they were half empty.

Service and Staff

2 out of 5

Too many new staff not fully trained. The only area that had well trained employees was the bars and casinos

Ship Quality

2 out of 5

Ship was not an open plan. Very boxy and hard to get around

Cabin / Stateroom

5 out of 5

Cabin was great