Poor customer service

Item: MSC Divina
Rating: 2
Author: tanyajmaes

MSC Divina Cruise Review to Caribbean - Western

tanyajmaes

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

2 out of 5

Verified Review

USA, Honduras, Belize, Mexico, Bahamas

Sail date: June 03, 2017

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 10238

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

The food was great. Customer service "guest services" needs improvement. I felt that if you spend the money to enjoy your vacation you should enjoy it. Being sick on your vacation is not an ideal one. Especially when it could have been prevented. We met other customers who encountered issues on this cruise as well. Having a flooded bathroom & inhailing the mouldy fumes is not an experience we paid for.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

Our housekeeper was great. Our problem was that our shower kept flooding everytime we showered. We called " guest services", it took them hours to send someone. The shower water leaked out to our carpet. My husband & I ended up getting sick. I filled out a review for the cruise but no response. Being in a room for 7 days and inhailing mould is not healthy for anyone. Guest services never even tried to move us out from the room to accommodate the experience we endured. Just poor customer service at guest services. Our servers at dinner were nice.