Murano Restaurant on Celebrity Solstice

Murano remains a fav. Food and service are always excellent and this time was no different. Save room for souffles!

Great. As always

Brilliant meal and service.

Beautiful Fare most enjoyable evening

Outstanding services and outstanding food. Well worth the extra money

Best on board experience, excellent, professional and courteous service. Highly recommended

Excellent food and our server was passionate.

Elegant personalized service and a menu offering a range of delicious choices set this specialty restaurant apart.

Strike #1: When we arrived, the door was unlocked so we went in to wait in the waiting area. The host did not look too pleased and told us that they will seat us shortly. There was no greeting, no smile, etc. I informed him that we were in the Penthouse suite when asked. That should have given him a clue. Strike #2: Being that we were one of two Penthouse guests on board the ship, we were first seated in the worst table- the table next to their front desk. So we informed the host that we're in the Penthouse and that the table that they sat us at was not up to our standards so they moved us closer to the window. Strike #3: I ordered the lobster where they make it at your table. While eating this delicious dish, I found a piece of hair in my mash potatoes. Called the host over and he profusely apologized. The chef sent us a bottle of champaign to make up for the mistake. We then made our evening short and left to go back to our Penthouse. We contacted our concierge and she was shocked and embarrassed by her staff. She immediately took matters into her own hands, put some kind of alert on our profile, and the rest of the cruise was GRAND. Every restaurant we went to, the staff seated us at the best table AND were given the best servers. We were encouraged by the Director of Food and Beverage to try Murano again while on the cruise but we Kindly declined. That meal was supposed to be a celebration of our late parents but it turned out to be nightmare. Luckily the rest of the cruise went well and was treated like we belonged in the Penthouse suite.

Good food and great service.