I'm currently booked to sail on the Icon on Feb 24th, but have encountered a super strange problem with RC invoicing that threatens to derail my cruise.
Long story short, cruise paid in full about three months ago, but shortly after that I started receiving invoices saying I still owed about 300. I called - they said it was a system error and they would correct. Every month, the amount owed has doubled, now over $900. I've called repeatedly and been assured it's a system error.
Well, when I called this week (next week final payments are all due) I was informed it's not a glitch, but I MUST pay the 900 or my fare will be cancelled. I have all the back-up showing this is clearly a system error. I've escalated this to someone in 'leadership' but they keep insisting the system is correct, even though they can't tell me what the additional 'charge' is for. Beyond frustrated - does anyone know of any way to get in touch with corporate or escalate this beyond the 'customer service' department? The compete lack of logic on their part (not to mention they conceded they have the records of my previous calls but won't explain to me why the change in explanation) is just... WOW.
Love RC, but this is just silly - any advice is most appreciated.
