April 2017 - Carnival Vista to Caribbean - Western
The reviews go from "poor to good" nothing for just OK. My cruise had its good and its bad.
The good, customer service at the desk and security were good. I had to call security 3 night of the 6 night cruise for the people in the next cabin waking me up yelling and swearing or having loud parties in the cabin after midnight (thin cabin walls that I could hear what they were saying). Security was there quickly each time and the next day called or dropped me a letter to make sure things were quiet after they visited. Excursions desk was great getting us all on the same excursions and billing it ti 3 different cabins. The service at 555 Steak House was the best as was the food. The Lobster roll's were also very good. Carnival handled the ports stops very good with easy off the ship and meeting of the excursions set up clear posting of where each tour would gather in each port.
The bad. I have never been on a ship with walls so thin between cabins and the hallway. I could hear every insult of the fighting of the neighbors that I named "The Loud's". You can also hear everything said in the hallways. MDR service was the worst I have had on any cruise. We asked what was in the dishes and we were told he did not know "Food is made for 5,000 people you can not change anything" the service team led by Andrew at Table # 257 could not even tell us if the mashed potato had garlic in them or not. One table mate was told they had to have the Broccoli on the plate even though they dislike the smell of it. Service was slow and food was served cold. The service was so bad we went to Steak House 2 times and the Sea Food Shack another night. On the last day we did sea day Brunch and told the host how good the service at Brunch was and how bad our MDR servers were, she had us moved for the final night so we did get good service 1 night in the MDR. Cabin steward did not know how to make a bed, top sheet bunched up at bottom of the bed, not tucked in, no ball point pen in cabin, no beach towels in the cabin, towels in the bathroom, some were white and new others were dirty gray and stiff (cabin steward should do quality control on such things). The Deli had all the sandwiches pre-made and was very put out to make a sandwich on a different kind of roll then the pre-made ones (Never had a problem getting what I wanted on other smaller Carnival ships, You had to get a Ruben, but not just a Corned beef on a roll, had to have the Sauerkraut and on grilled Rye
The ship was always crowded everywhere you went on it. The buffet set up with the kitchen in the middle made it a long walk from food to tables so your food is no longer hot by the time you get to a table.