July 2014 - Norwegian Sky to Caribbean - Bahamas
The food was very disappointing. The service charge was a bit unreasonable for a family on a budget. We got stuck purchasing drinks on several occasions that we didn't order because no one who worked there spoke strong English, and didn't seem to understand what we were speaking. It was not a family-friendly ship, as there were very few activities for the families. Options for swimming included a 5 ft. pool where 8 y.o. were unable to swim as they couldn't reach or a pool that was 2ft. Most of the activities were after 10p.m. On the positive side, the cabin crew were excellent and worked very hard to give the children a positive experience. Splash Academy staff were outstanding. They contacted me ahead of time to discuss my concerns about my special needs child and they developed a plan to give my child a positive experience.
This is my second cruise, previously on a different cruiseline. The service charge was much more reasonable. They had key service people who spoke very good English and if there was a problem, it was much easier to resolve.