May 2016 - 7 Night Western Caribbean (Galveston Roundtrip) Cruise on Liberty of the Seas
tom597
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Joined 11/2015
2
Cruises1
Review70
Helpful VotesPast cruises
November 2015 - 7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip) Cruise on Allure of the Seas
I am sorry
Liberty of the Seas
Sail date: February 07, 2016
Very poor customer service not worth what I spend
RCL has once again over promised and under delivered. I booked the Preisdental Suite of this ship and the service was terrible. It took my family 3 hours to get on the ship. The air was not working for the first day of the cruise. The slides and waterpark where closed for the first three days of the cruise. I could go on and on but I am done with this company under delivering for the price I paid. The suite lounge which for suites guests was over run with other people. It took me 2 hours the first night just to get one drink. This drink was not served I had to stand in line for an hour just to get it.
Allure of the Seas
Sail date: November 08, 2015
On this cruise ship I heard the phase I am sorry more than any other cruise I have been on. The staff is very bad. I will have a hard time forgetting this bad experience. Royal Caribbean really dropped the ball on this ship. Bigger is not always better and this ship and staff are proof of that. I will not forget this for a long time.
Cruise tips
Liberty of the Seas
Don't book it.
We did not get to go to this port because of rough seas.
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On this cruise ship I heard the phase I am sorry more than any other cruise I have been on. The staff is very bad. I will have a hard time forgetting this bad experience. Royal Caribbean really dropped the ball on this ship. Bigger is not always better and this ship and staff are proof of that. I will not forget this for a long time.