suertudo

suertudo
Purser

Hometown: Birmingham, MI
Joined: 09/29/2015
1
Cruise
1
Review
6
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About suertudo



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suertudo's Past Cruises

Marina

September 2015 - Marina to Europe - Western Mediterranean

Terrible Service for Injured Passenger

Wife fell first night in Barcelona; had hair line hip fracture - not serious enough to cancel cruise but very painful.  Oceania could/would not provide disabled transportation to or from the ship and provided very limited wheel chair assistance on board - a helpful crew member nearly got in trouble for violating Oceania's policy that wheel chairs would be provided for "emergencies" only.  Situation made even worse by terrible (close to non-existent) luggage handling embarking and disembarking and to/from airport - Oceania's response to the on-shore transportation problems was "It's not our problem!"

Injury issues aside, the ship was "tired" and need of updating, and our stateroom was the same and also in need of a lot of cleaning (mold in the shower, dirty furniture, debris on the floor, etc.).

On the upside, the food was better than average, and the crew members (below the reception desk/concierge personnel) were friendly and helpful.

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received a helpful vote on their Marina cruise review - Terrible Service for Injured Passenger

received a helpful vote on their Marina cruise review - Terrible Service for Injured Passenger

received a helpful vote on their Marina cruise review - Terrible Service for Injured Passenger

commented on a Marina cruise review. - "Thank you.  We're not familiar with NCL, but from what we can infer, Oceania's "customer service" may be a gross misnomer. " read more

received a helpful vote on their Marina cruise review - Terrible Service for Injured Passenger

received a helpful vote on their Marina cruise review - Terrible Service for Injured Passenger

received a helpful vote on their Marina cruise review - Terrible Service for Injured Passenger

commented on a Marina cruise review. - "Thank you, CruisingCM.  We've been on a few other cruises before so we won't let this one experience turn us off cruising altogether.  We don't kno..." read more

followed a discussion, Marina - Terrible Service for Injured Passenger, on the cruiseline forum.

commented on a Marina cruise review. - "Thanks both glomarrone and Cruisin Tim for your kind thoughts and sympathies re my wife's accident and the related problems.  Also, Cruisin Tim, wh..." read more