Not a cruise I'd recommend
Sail Date: July 01, 2009
Reviewed: 7 years ago
Traveled As: Couple
Room Type: Oceanview
Overall value for money: Most people we met on the cruise paid several thousands of dollars less than we did, and for supposedly better cabins. In fact some passengers alleged that Viking had made refunds for earlier, higher payments when asked to do so. This knowledge, which may reflect only our naivet about the cruise business, lessened our enjoyment considerably.
Food quality: Despite claims in Viking advertising, the food was of consistently poor quality, e.g., every fish dish I ate was tasteless, mushy, and obviously frozen not fresh. Other passengers with previous Viking experience agreed with us, but said that Viking cruises in Western Europe have much better food and service. Several other passengers also spoke with the hotel manager to note their unhappiness with food quality.
Service: The dining room staff was mostly young Philipinos, who were all eager to please but clearly not sufficiently experienced, properly trained for efficient service, and too few for a fully booked boat. Dinner normally took well over two hours, and we and many others had to cut short dinner in order to attend other scheduled events on board.
Our cabin: The cabin (227) was comfortable enough, except that it seemed to be directly above the engines used to stabilize the boat when going through locks. These engines were so noisy and vibrated so much that when lock passage occurred at night sleep was impossible. Viking should warn potential customers about this noise in main deck cabins, and advise them to bring ear-plugs to cope with the noise or select other cabins.
Doctor: The Kirovs Russian doctor, whose English skills were very limited, had a remarkably diffident manner when my wife banged her forehead on one of the Sky-Bars glass doors. The clinic had no proper ice-bag, so to reduce the large swelling he recommended using a plastic garbage bag or laundry bag. Given the average age of Kirov passengers, shouldnt an ice-bag or two be among the clinics supplies? The doctor also failed even to stand up during her visit to his office, declining as unnecessary a suggestion that he examine her forehead.
Bottom line: We wrote to Viking about these problems, to which they responded with an offer of a $500 credit for a future Viking cruise. Our response to that will be "nyet."
Pros: Russia and its attractions were magnificent
Cons: Just about everything associated with the cruise, except some great friends made onboard