Mixed, ship excellent, customer service poor

This is for a 2018 booking. We had booked this trip well in advance. Have been on 4 river cruises and one prior ocean cruise on Viking plus other river trips with other tour carriers. Have been completely satisfied with their service, optional tours, food and entertainment on ship. Think some client reviewers have unrealistic expectations for smaller ships. Vietnam and Cambodia was outstanding.

The travel service would be a 2 and detracts from the on board experience. On a recent trip to Europe with many seasoned travelers had similar viewpoints as mine. Only use their travel if included with the package you purchase or very difficult to arrang transfer to ship.They get the cheapest flights that can include an extra stopover and last boarding priority on the flights. We booked early on the Viking  Homelands trip for 2018. Viking rerouted the ship and had to change trip. We had encouraged two other couples to join us. All booked on the same portion of the ship. We had arranged the trip schedule to have optional train trip from Bergin to Oslo at end to insure no jet lag. As result of redirecting the ship, we are on different floors and optional train trip is at start of voyage. The customer support were not helpful and borderline insulting on their rationale.

It will all will work out but be cautious on land support.