Viking River Cruise by Bus

Review: 1

Helpful Votes: 106

Review summary

Trips were shifted to buses in October and November yet Viking River Cruise continued to sell and collect prepayments for (1) shore excursions (2) their "Unlimited Drinks" package at $400 each, and 7 nights on board. We were lied to. They had buses arranged on the third day when we arrived in port, unloaded with baggage and never saw a ship again. Bus trips for days and days. 4 hours at a stretch. Highways - no castles. And, the worse part of this ordeal is that Viking River Cruise management won't return calls nor respond to our request for a pro-rated refund for the unused and undelivered so-called cruise. We were ripped off. Even prepaid packages get a coupon for a discount on their next Viking River cruise. They stole our fees and expect us to return for another adventure (by bus). No way. I do not recommend this unethical company. Brochures are slick and grossly misrepresent what you get.

Ship experiences

Food and Dining

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: the first day

Cons: THey lied about a ship, was a bus

Recommends Viking Helvetia? No.