Viking Helvetia Cruise Review to Europe - Western Europe

Contributor Level: Second Mate

Review
1

Helpful Votes
34

1 out of 5

Viking River Cruise by Bus

Sail Date: November 01, 2011

Reviewed: 4 years ago

Traveled As: Singles/Friends

Room Type: Balcony

Trips were shifted to buses in October and November yet Viking River Cruise continued to sell and collect prepayments for (1) shore excursions (2) their "Unlimited Drinks" package at $400 each, and 7 nights on board. We were lied to. They had buses arranged on the third day when we arrived in port, unloaded with baggage and never saw a ship again. Bus trips for days and days. 4 hours at a stretch. Highways - no castles. And, the worse part of this ordeal is that Viking River Cruise management won't return calls nor respond to our request for a pro-rated refund for the unused and undelivered so-called cruise. We were ripped off. Even prepaid packages get a coupon for a discount on their next Viking River cruise. They stole our fees and expect us to return for another adventure (by bus). No way. I do not recommend this unethical company. Brochures are slick and grossly misrepresent what you get.

Pros: the first day

Cons: THey lied about a ship, was a bus

Recommends Viking Helvetia? No.

Ship Quality
Bus bathrooms are locked. No food or coffee allowed. Better bring Pull-Ups.
Food and Dining
No fine dining on a bus.
Cabin / Stateroom
I had a window seat on the bus. What luxuary.
Service and Staff
They are paid to keep their mouths shut about the itineary. We found out later that they KNEW buses were scheduled to pick us up in two days.
Entertainment
There is nothing entertaining about sitting on a bus for 3 to 4 hours in the morning, standing in line with the ladies for a bathroom break, grabbing a bagel from a grocery store near the city park where we parked, and getting back on the bus to drive for another three hours to a hotel. Simply awful.
Children's Programs
None.


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