Worst cruise we have ever taken

Item: Star Princess
Rating: 3.4
Author: Richard1Canuck

Star Princess Cruise Review to U.S. - Pacific, Northwest

Richard1Canuck

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 7

Overall rating:

3.4 out of 5

3 Night Pacific Coastal Northbound (Los Angeles To Vancouver)

Sail date: November 29, 2017

Ship: Star Princess

Traveled as: Couple

Reviewed: 6 years ago

Review summary

This ship was going into drydock immediately following the disembarkation of all the guests but a lot of the staff were already disengaged. We did not get a discount on the cost of this cruise so we should not have expected this level of service.

Embarkation

2 out of 5

The embarkation lounge was too small with seating for only about 1/2 of the people there. The other 1/2 had to stand and mill around.

Ship experiences

Food and Dining

4 out of 5

The food was good.

Onboard Activities

1 out of 5

The entertainment staff were terrible. Not very friendly. The host of a game show we participated in made a complete mess of explaining how the show worked. It was as if it was the first time he had ever explained it. We talked to other passengers and they were completely confused too.

Entertainment

4 out of 5

The stage shows were good.

Service and Staff

3 out of 5

The service in the dining rooms was great. Our cabin steward did a great job. Entertainment left a lot to be desired. Passenger services desk personal were maybe average to below average.

Ship Quality

4 out of 5

The ship was clean.

Cabin / Stateroom

4 out of 5

Ports of call

San Pedro (Los Angeles), California

3 out of 5

Vancouver (Canada Place), British Columbia

4 out of 5

Disembarkation

1 out of 5

This was terrible with everyone having to carry their own luggage off the ship. There was no prior questionnaire on when your flight was so that you had time to disembark to get to the airport on time. Disembarkation times were arbitrarily assigned. There were no disembarkation lounges available. Very poorly organized and executed.

4 Comments

cruisellama 5 years ago

Thanks

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JCSJCML 6 years ago

Thanks for the info. Sounds like another type of cruise to avoid, repo’s to dry dock. But really you should have received the same good service as a regular cruise. Sorry to hear things went badly.

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richyd 6 years ago

Hope they get their asses in gear for March 2019 as I’m doing a 28nt cruise around Hawaii & Polynesian islands

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Seashell1 6 years ago

That is awful to hear. My sister was on a cruise in the same situation and she said the same thing about the crew. They were at the point of being rude. Now we make sure to see when a ship is going to dry dock before booking. I would have asked for the gratuities back.

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