Worst Cruise

Queen Mary 2 Cruise Review to Transatlantic

CBRMMT

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 22

Overall rating:

2 out of 5

Verified Review

7 Night Eastbound Transatlantic Crossing (New York To Southampton)

Sail date: May 23, 2024

Ship: Queen Mary 2

Cabin type: Balcony

Cabin number: 5068

Traveled as: Singles/Friends

Reviewed: 5 months ago

Review summary

No heat for the entire cruise in my room. Terrible food. Cunard is trading on an image of the distant past. Lectures were excellent. Very very disappointed. So much so I've written and asked for compensation. This was so bad as to be offensive. First night I waited 90 minutes for a slice of chicken spam. Left to get room service. I can't upload photos because their website is not working.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

The food was bland and tasted poorly. The food was often mislabeled, containing fish and shellfish to which I am allergic. Very dangerous.

Onboard Activities

2 out of 5

Entertainment

4 out of 5

Children's Programs

No children

Service and Staff

1 out of 5

English comprehension of many staff was none. Not only did they not know the answer to the question. "What's in this dish?" they couldn't understand the question. Another, "May I sit over there?" they ignored me and took me wherever they wanted to take me.

Ship Quality

2 out of 5

Outside of ship at right rear corner smelled of urine the entire trip.

Cabin / Stateroom

1 out of 5

No heat the entire trip. I complained five times. I was given a blanket.

Ship tip

Sail on Holland America Rotterdam

Thumbs up

Disembarkation

5 out of 5

9 Comments

Minicruise 5 months ago

We had the same experience last September.

Thumbs Up 0

Flag

javawoody 5 months ago

Appreciate your comments

Thumbs Up 0

Flag

Kingboxer 5 months ago

The British are coming the British are coming

Thumbs Up 1

Flag

cruising2004 5 months ago

Sorry this cruise was a disappointment.

Thumbs Up 0

Flag

EdandKaren 5 months ago

We were on the same QM2 Eastbound TransAtlantic which left NY on 23rd May. Our experience was very different to that of the original poster. We found the food to be uniformly of a high standard given the circumstances in which it was served. During the crossing, we ate in the Brittania (breakfast and dinner), Verandah (lunch and dinner), Bamboo (dinner), La Piazza (dinner), Carinthia Lounge (lunch), King's Court Buffet (breakfast, lunch and dinner), Room Service (breakfast) - all very good. Yes, on the first two nights, we found service was slow in Britannia (optional dining), but it improved as the crossing progressed.

Thumbs Up 2

Flag

karlgrgurich 5 months ago

Sorry for your experience

Thumbs Up 0

Flag

Gwbigdog 5 months ago

Thanks for sharing

Thumbs Up 0

Flag

HeavySeas 5 months ago

Thanks for sharing your cruise experience

Thumbs Up 0

Flag

Skooby 5 months ago

Thanks for your review.

Thumbs Up 0

Flag