As they say on their gala night "Dress to impress." So it is all a show to look good, not really serve their passengers well. Good style is to make passengers comfortable, not just look good.
Embarkation
3 out of 5
Too forever to get on ship in Ome. They didn't have the staff to enable efficient embarkation
Ship experiences
Food and Dining
3 out of 5
This was about the 5th cross we made on the QM2. The food was prpesented well, but is seemed cheap. There were fewer selections and portions seemed smaller. I never saw smoked salmon with slices so thin you could see right through them. I never had surf & turf with 2 prawns instead of lobster tails.
Onboard Activities
4 out of 5
Insight talks (3 or 4 per morning) varied. Some very good, some only fair. The Royal Shakespeare company is always good.
Entertainment
3 out of 5
Magician was average. Stage show showed cast was peppy, full of energy, and loud. But there was no theme to the show, just load music. I didn't think it was staged well.
Service and Staff
5 out of 5
Staff was mostly friendly and helpful.
Ship Quality
1 out of 5
This is with respect to accessibility.Because of an accident, my wife was wheelchair bound. The ship is a disaster in this respects. There are metal strips across routes every 200 or so feet. Wheelchairs often had to be lifted over these barriers. Floors were not even. Constantly pushing uphill or down. Rooms like the Illumination (planetarium) and Queens Room were hard to get to with wheelchairs. We needed a disability restroom and these were not easily identified. Deck plans did not show all of them. We kept on finding new ones every day or so that were no so identified on the ship maps. It made getting around awful. There was a talk by the designer of the QM2 as an insight talk. He was so proud of his ship. I challenge him to taking a week trip in a wheelchair and after a week ask him what he thinks of his grand design.
Cabin / Stateroom
4 out of 5
Fairly good, but we needed an accessible room at the last minute and none were available so we had to make do with a regular cabin. Not the ship's fault, but when we asked to change and none were available, we could have at least been informed that one was not available rather than simply ignoring our request and basically saying "deal with it."
Ship tip
Be healthy. Accesibility is not their strong suit.
Ship arrived in Brooklyn about 10 hors late to get a seriously injured crew member off the ship in Halifax. That was not Cunard's fault, but Cunard could have been more helpful in trying to help us make new connections home.
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