adornau Cruise Review on Ovation of the Seas on Mar 13, 2018

Reviews: 2

Helpful Votes: 14

Review summary

Beautiful ship. The decor is modern even the pub is a modern pub. The service was always very good except for the bottle shop the guy there never smiled and always seemed grumpy and everything you asked him was too much trouble for him. The food was a bit if a let down at the solarium and windjammer it was very bland and quite flavourless. The fresh baked bread was amazing though. The entertainment was very good and Pixels was nothing like we expected and was amazing it is a must. North star is incredible and the Ifly is also a must as it is an experience not to be missed. Captain Henrik was terrific he kept us up to date and was very thorough with his explanations. The biggest let down to the point we would not travel on Ovation again and that is getting off the ship. With the exception of one port it took over an hour lining up to get off the ship. The crew blamed customs at each port which was rubbish they just refused to have enough equipment being used to process us off quickly this can ruin your holidays when you miss travel connections because you are held up getting off the ship. When we arrived back in Sydney it took almost 90 minutes just to get off the ship but only 12 minutes to get through customs. Room service and the 4 main dining rooms service were all good. As for shopping on board leaves a bit to be desired not much in choice and varies very little from the start of the cruise to the end. Cabin was ALWAYS cleaned well and a pleasure to come back to. Overall the ship is great but how they deal with getting off the ship MUST be fixed or we wont sail on her again.