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Cruisewigs Cruise Review on Norwegian Star on Feb 02, 2018

Norwegian Star Cruise Review

Reviews: 3
Helpful Votes: 29

Overall rating:

4 out of 5
Norwegian Star

Sail date: February 02, 2018

Ship: Norwegian Star

Reviewed: 6 years ago

Review summary

Cabin 9152. 9156 9158. (There is no 9154] A party of six. We booked the 3 cabins specifically and they were lovely, stepped out into the corridor and along a bit, opened the door to the Internet room to find the super sight of the atrium and walked down to the floors below. Really lovely position. Well, that was until we learnt just before we left, that our balcony would be obstructed during the Panama Canal transit. We could have moved but we wanted to all be on the same deck. So, we were offered $200 compensation. OK we accepted it as did another member of our party next door as they would suffer too. It would be during the second part of the transit, we were told. Well, at 11.15 the maintenance equipment was slid along to our balcony. It was there until 5.15. During the transit of the lake, when we would have sat on the balcony, we couldn’t. Family in the 3rd cabin complained too as although not on their balcony, they could not look out to their left to take photos. They got their compensation before we did! We had to have an argument with staff who tried to tell us that our OBC was our compensation !!! Having asked several times when we would get our compensation this was the last straw. We had to see an officer in the end, and he finally sorted it out with one click of his computer. We all got the compensation, but what I cannot understand is this. If these cabins are always obstructed by this bit of machinery during the transit of the canal - we learnt that it was not maintenance as we had been told by reception, it was so that the captain could the end of the ship as the ship goes into the canal. Fair enough. Why do they not tell you when you book?? We booked a year in advance! This caused a lot of stress with the lies and fobbing off by reception and we finally had to lose our cool. So, it was a fab cruise, a great time had by all. Careful if you book the Everglades trip on the last day though. They mixed Fort Lauderdale flights and Miami. Allowed people on the coach who were due to fly earlier than the ticket should have allowed, our trip was cut very short to get people to Miami airport in time to fly....... not a happy coach of travellers to Fort Lauderdale..... All in all, we did have a great time, good food, great entertainment and the ports of call were wonderful.
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