dreniere Cruise Review on Norwegian Star on Apr 08, 2018

Reviews: 5

Helpful Votes: 73

Review summary

Star not the Star of NCL. Apr. 8bthru Apr 22 LA to Miami via the Panama Canal. We have cruised 15 times on NCL and this was the worst cruise we have ever been on. Firstly I need to compliment Helen Gomulo and Luis Romero the customer service managers in their handling of the medical emergency we had on board with our cruise friends, their compassion, professional attitude and rental handling of the situation was exemplary. Alex our bar server was excellent! The steward and wait staff where very good. The capt. kept everyone well informed. Now the bad. The hotel manager was MIA. Areas understaffed, cruise excursions staff unpleasant and unprepared for the ports. In Acapulco we where sent off the ship to wait 45 min. on the dock in the sun and heat until the busses could get to the dock. At every tender port there was mass confusion and bottlenecks in the stairways with no staff from either the excursion desk or cruise director to assist and inform passengers and when responding where nasty. Trying to include 4 stops with 5 hr port calls is silly. Panama Canal transit was informative and well done and really why we went on this cruise. Cruise director and staff did not keep passengers informed except for anything that they where selling. They are more like a sales staff than a cruise staff relying on the daily to get the message out. Debarkiing in Miami was the biggest disaster getting off the ship only to stand in a non moving line for over an hour to collect our luggage then no signage or reps to ask. As a platinum latitudes member we had priorty luggage tags which ended up being stored out of sight in a closed off area after 20 min. Finally found someone who knew where it was and guess who our friendly bar server was the man as he was helping wheelchair people off the ship. Too bad for NCL that this is his last contract. All and all this cruise just did not live up to what we expect from NCL and maybe we will reconsider the next 3 cruises we have booked already