bjotucker Cruise Review on Norwegian Star on Dec 15, 2017

Reviews: 2

Helpful Votes: 50

Review summary

I want to start off by saying cruising is awesome and ultimately we did have a wonderful family vacation and made many 2017 Christmas Memories. With that being said we struggled with our first ever Norwegian cruise. We have cruised with Princess and Carnival half a dozen times and this cruise had challenges. It started with embarkation. We stood in line for an hour (not a problem its what we expected) However we stood at the counter for an additional hour. It was terrible. The staff all seemed confused on the process and also seemed to have computer issues as well. Once on board everything was fine. Our cabins were clean and ready and our cabin steward was already available and introduced himself. However a majority of the cruise line staff was not as friendly and most of the time walk right past you without any acknowledgement. Something that we are not used to with our other cruises. Yulia from the Ukraine was exceptional! She served our drinks on the pool deck, took very good care of our group and remembered all our names. She went out of her way to ensure we were having a good time. The food was disappointing on this cruise. Which again was something we were not used to. The main dining room menus each night were not exciting and honestly a little too traditional and very bland. The buffet, although practical, left a lot to desire as well. There is not a lot of stuff for kids/teens to do on the Star and that was kind of a bummer for my son. Our vacation was interrupted 3 times with mandatory customer service desk visits as they still couldn't get the accounts correctly lined up as a result of the poor check in process. This was very frustrating. All in all a cruise is what you chose to make of it. Even with the lackluster service we still had a wonderful vacation. I just don't think we will sail with Norwegian again.