Not worth the money...
Norwegian Majesty Cruise Review to Bermuda
Sail Date: July 29, 2007
Ship: Norwegian Majesty
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 7 years ago
Review SummaryI have cruised in the past with Carnival cruise lines. This was first cruise with Norwegian Cruise lines. I was extremely disappointed.
Service on deck 10 was horrible. Some Grill employees were actually rude to people travelling with me, including to a child. Food stations were scattered. As a result, it took me forever to get food for my son. I had to run around the deck since the buffet, sandwich station and pasta station were on one side and the kids grilled food, including pizza, was on the opposite side of the deck. One morning, our group had breakfast at Deck 10 since we were in a rush to visit Bermuda. I went looking for any type of napkin -- there were none to be found. After looking at the grill section and the other stations, I asked a manager at the buffet section. He told a female employee to get me some. I didn't even care if we shared at that moment. All I needed was at least a few since we were 15 people. After waiting for over 10 minutes, I finally told the manager that the female employee was still not back. He then sent a second employee looking for napkins. At that moment, the female employee came back and told me they didn't have any. I could not believe that was the solution. I told her that's not acceptable -- an entire deck not have any napkins during breakfast time. Eventually, a waiter tracked me down with some paper napkins. This was just an example of the multiple lousy experiences we had at the upper deck.
As for the upper deck buffet food quality, I rate it as cafeteria food. The food quality wasn't great and neither was the variety. There were many instances where they would run out of a certain type of food. As for desserts, they had limited amounts. If you liked something, you better get it right away. Otherwise, don't expect they will have another dish of the same dessert.
Upper deck floor was slippery at various times and dirty. I would not dare walk barefoot at any moment.
As for the two restaurants on deck 5, we attended Seven Seasons. The food quality was ok and the service for the most part was decent. We did have one waiter from the Philippines who was a disaster. He was extremely unorganized. My brother-in-law asked for coffee three times and waited a good 20 minutes before getting his cup of coffee. However, the waiter was always smiling and we could tell he was trying, so we didn't complain. It was obvious he needed more training. He was trying to serve two tables at once and was totally lost. He gave the wrong meals all around. Luckly, that was the only time we experienced this.
I was very disappointed with the crew management in regards to the dress code. One night, my husband showed up in dressy Nautica shorts with a collar shirt to dinner. He was asked to go back to the cabin and change. Yet, on the same night, we saw two women with extremely tight short shorts at the restaurant for dinner. I asked for a manager and pointed out the situation. He brought me to the cruise director who proceeded with showing me on the computer a bulleted list of dos and donts. It was then that he pointed me to a bulleted list that said "no shorts allowed during dinner...". That's when I got upset and told him that according to their rules, it's "NO SHORTS ALLOWED..." Therefore, his crew was playing favorites by allowing young cute women to come in with tight short shorts into the restaurant during dinner. He then tried correcting the situation by pointing me to various pictures of acceptable and non-acceptable shorts. Once again, I pointed out that one of the pictures on his "non-acceptable" shorts was exactly what the young lady had on. Needless to say, it was very annoying that they allowed young women with tight short shorts but not males with dressy shorts down to his knees. I kid you not when I say this woman had shorts that belonged at the beach. I'm in my early 40s and do wear those, but not for dinner at a restaurant. Very disappointing!!
Food and Dining
Service and Staff
Boat conditions was fair. We knew the boat was not new. The only problem we had was that the entertainment was either catered to teenagers or people over 60. It was a bit frustrating for those of us in our 30s and 40s.
Cabin / Stateroom
Also, the remainder of my group, cabins 365, 367, 815, and the cabin across from 365, all got a $25.00 voucher toward their expenses. When I mentioned this at the reception desk, they told me that I was not in the list. I'd like to know why since one of the people who signed up for the cabin across 367, signed up after us.
Ports of Call
Pros: kids corner
Cons: service and food at deck 10