A bad cruise line
MSC Magnifica Cruise Review to Europe - Eastern Mediterranean
Review SummaryMSC- Magnifica
Terrrible and Unpleasant experience. I will never, ever cruise with MSC again. I would like to caution any family and fellows cruiser to NOT go on any MSC cruise. Here are some of the problems:
1. You have to pay for everything (including water and coffee - even in the dining room at lunch or dinner!!!). It feels like they're nickel-and-diming you to death. Then, on the last night, they actually REMOVE all the water bottles from your room and LOCK the minibar - for fear that you will leave the cruise ship without paying for it. So from 9:00 p.m. onwards, you don't have ANY water in your room. You have to call the reception desk and ask someone to deliver water to your room and sign for them.
2. Staff are exceedingly rude and unhelpful. They don't treat you like customers at all. Rather, it's like you're a bother to them. Not once did I hear the word 'please', 'excuse me,' or 'thank you' coming out of their mouths, and they are prepared to argue every little point, or just outright ignore you. In talking with some of them (not Italians) it was explained to me that there is a lot of internal fighting going on among them. Simply put these non-Italian waiters, pool attendants, bar attendants etc. are underpaid, overworked and mistreated by their Italian supervisors. I was told that the average pay for them is about $ 1,800/months while an Italian coworker in the same capacity makes 3,000 Euros!!!. This internal fighting is then reflected on us, CUSTOMERS!!!!
3. We complained to the guest relation manager about our unhappiness, a very young and inexperienced guy. Instead of listening to our complaints and apologizing, the guy actually started to argument with us and justifying our complaints saying things like: "Well we are overworked, the ship is simply overcrowded and is impossible to please everyone."
Poorly organized and too crowded. The ship was at full capacity (almost 4,000 cruisers) but many of the venues are held in areas that could not accommodate that many people. The two swimming pools were very crowded and it was impossible to find a chair to sit. So unpleasant!!! Again, it would be a cultural thing, but I found people generally to not care about personal space. They tend to push their way through and parents tend not to discipline (or even take care of) their kids so they're going wild all over the ship, and what I considered as common decency was missing among many of the cruisers (e.g.: pressing the 'door close' button while people are still stepping into or out of the elevator, spitting into the swimming pools, letter toddlers go into the swimming pool with diapers on even though there are signs that clearly prohibit that, cutting into lines, etc.).
In the main (royal theatre) area the shows were good but very short (about 30-35 minutes at the best) so to push you out towards activities were the company can take more money out of our pockets (bingo)
Food and Dining
The food served on this cruise is terrible and there is poor quality control in the kitchen. I found a fruit fly in the salad one day and two times hairs in the plate of fresh fruit!! Meats and sauces were tasteless and side dishes were plainly unedible. In addition, the times for breakfast are absurd. At 9.30 am the buffet service closes and if it happens that you had a good nite of rest and sleep (after all we are on vacation) then no breakfast!! One day an overzealous waiter closed the buffet as I was taking some food for my children, saying that it was past time!! I had to argue and scream with him. After all he did let me finish and apologized saying that these are the rules coming from the top we need to close at the time we are told otherwise we are screamed at by our supervisors and we need to clean up for the lunch!!.
Service and Staff
Cabin / Stateroom
Pros: the itinerary
Cons: rude staff-terrible food